Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret/SCI

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Information Technology (IT), Microsoft Power Apps, Microsoft Power Automate, Microsoft SharePoint, SharePoint Maintenance
Certifications:
None
Experience:
1 + years of related experience
US Citizenship Required:
Yes

Job Description:

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies.

SCITLS is a key component that ensures mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

As a SCITLS Power Platform User Support, you will help ensure today is safe and tomorrow is smarter. Our work depends on a SCITLS Power Platform User Support joining our team to support the users of Power BI, Power Apps, Power Automate, and SharePoint platforms that serve USSTRATCOM. The SCITLS Power Platform User Support will be a critical link in ensuring the effective operation of vital systems and facilitating the success of the SCITLS mission.

This is an ON-SITE, DAY SHIFT position at Offutt AFB, Sarpy County, Nebraska. On-call work may be required. Relocation assistance available.

HOW A SCITLS POWER PLATFORM USER SUPPORT WILL MAKE AN IMPACT

• Provides user support to assist system administrators.
• Creates and maintains various collaboration and data solutions.
• Successfully responds to user requests for assistance.
• Collaborates on architecture upgrades and consolidations.
• Interfaces with internal and external program staff to provide access to program data via collaboration tools.
• Assists with external account requests and access issues.
• Analyzes user requests and incidents to determine level of complexity and the priority.
• Identifies and implements resolutions.

WHAT YOU'LL NEED TO SUCCEED

• Education: Technical Training, Certification(s) or Degree
• Experience: 1+ years of relevant experience
• Experience with Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, or Microsoft SharePoint
• Experience providing support and assisting with issues
• Experience supporting users, including troubleshooting, onboarding, and training.
• Ability to collaborate with data engineers, analysts, and business stakeholders.
• Excellent communication skills for translating technical issues into clear, actionable guidance.
• Excellent analytical and problem-solving skills
• Must possess or be able to obtain within 9 months of start: ITIL® 4 or 5: IT Service Management (ITSM) Certification
• Must possess or be able to obtain within 30 days of start: CompTia Security+
• Must possess Active Top Secret Clearance with SCI eligibility
• US Citizenship required

The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA NE Offutt AFB

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.