Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret

Clearance Level Must Be Able to Obtain:
Top Secret

Public Trust/Other Required:
None

Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:
Business, Financial Management, Services Management
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
Yes

Job Description:

The Program Manager, reporting to the Program Director, will lead large-scale, global Identity and Access Management (IDAM) operations and modernization contract supporting the U.S. Department of State's Bureau of Diplomatic Technologies (DT). This role oversees 24x7 worldwide operations, modernization activities, security integration, service management, and customer engagement across all geographic regions.

The Manager is responsible for contract performance, people leadership, innovation, quality, and mission delivery related to IDAM operations and modernization. Success requires experiencing leading large, diverse teams across multiple time zones, data-driven and transparent reporting, and customer collaboration.

Key Responsibilities

Strategic Leadership & Program Management

• Lead all aspects of the contract supporting Diplomatic Technologies' global IDAM mission, ensuring operational excellence and alignment with State Department and DT strategic priorities.
• Manage a large multidisciplinary workforce, including IDAM architects, engineers, and administrators, while collaborating with Tier 1 and 2 Service Desk leadership

Operations & Service Delivery

• Direct 24x7 IDAM operations globally, ensuring high availability, reliability, and prompt incident response.
• Establish and enforce SLAs, KPIs, SLOs, and MTTR targets consistent with diplomatic mission needs.
• Ensure consistent ITIL-aligned service management across regions, integrating processes such as change, incident, and problem management.
• Drive automation and responsible AI-augmentation

Security, Compliance & Risk Management

• Ensure continuous compliance with NIST RMF, FISMA, and DT cybersecurity requirements.
• Partner closely with cybersecurity teams to support POA&Ms, audit response, continuous monitoring, and ATO processes.
• Support risk management, resilience planning, and COOP/DR alignment for mission-critical systems.

Financial & Resource Management

• Manage resources and staffing strategies across global operations.
• Support the Program Director in ensuring accurate forecasting, EVM compliance, and cost-efficient delivery.
• Drive workforce development, retention, and succession planning

Required Qualifications

• 10+ years managing complex IT or network programs, including global environments.
• 5+ years experience leading large, diverse teams
• Demonstrated experience delivering large-scale, cloud focused identity modernization
• Strong ITIL-based service management background.
• Proven ability to interface effectively with senior federal executives, CO/CORs, GTMs, and global stakeholders.
• Active Top Secret clearance.

Required Certifications

• PMP
• ITIL 4 Intermediate level certification or equivalent
• Agile/SAFe certification (SAFe SPC or ScrumMaster) or demonstrated lean agile experience.

Education Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, a related technical discipline or business required.
• Master's degree preferred in a relevant field such as Information Systems, Cybersecurity, Engineering, Public Administration, or Business Administration (MBA, MPA, MSIS, MSCS).

Preferred Experience

• Prior experience supporting Department of State, especially Diplomatic Technologies or global operations.
• Experience with OCONUS deployments, austere environments, or high-risk posts.
• Familiarity with COOP/DR for global missions.
• Experience managing multi-contractor ecosystems.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.