Jobs in All Categories (11) Project Management (1) Sales & Business Development (6) Technology (4)
Situational awareness of the dependency on business impact and urgency in determining priority levels of service tickets.
Assist Project Managers in develop Statements of Work that detail the scope of the professional service engagement.
Prior work experience with industry leading providers of customer support, service management, network and systems management or similar areas a definite plus.
Monitor evaluation activity, working closely with the client to ensure business requirements are well defined, system is configured appropriately and key objectives are well defined. Fully understand the clients business model and organizational structure.
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects.
Strong technical and non - technical communication skills, including strong verbal, analytical and interpersonal skills.
Act as the technical point of contact during the sales cycle running product demonstrations. Serve as the technical expert and trusted resource.
Must be willing to work in a fast paced environment with multiple roles, and demonstrate high emotional intelligence.
Serve as an escalation point for customer issues. Partner with internal teams to ensure issues are resolved in a timely manner. Escalate issues to Leadership as appropriate.
Own overall relationship with assigned end users, which include: increasing adoption, ensuring retention, and satisfaction.
We have a product that customers love, very gifted product and engineering teams that are building innovative solutions, and an unbearably fun culture.