Intuit Inc

Risk Operations - Vendor Manager

Intuit Inc • $110K — $130K *
Atlanta, GA 30349In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8-10 years of experience working with outsourcing and vendor relationships
  • Strong business acumen with a focus on customer satisfaction
  • Ability to integrate customer insights into offerings
  • Proven decision-making abilities balancing data and judgment
  • Self-starter capable of independently assessing business requirements
  • Strong communication skills across all organizational levels
  • Drive for continuous improvement and organizational performance enhancement

Responsibilities

  • Partner with business leaders to implement the multi-year outsourcing strategy for Risk Operations
  • Lead delivery relationships and improve partner performance
  • Identify strategic initiatives to enhance customer and business outcomes
  • Advocate for internal process changes based on partner needs
  • Develop and implement training programs informed by vendor performance data
  • Collaborate with Compliance and Legal teams to ensure effective risk management
  • Conduct supplier assessments and develop evaluation frameworks

Benefits

  • Competitive compensation package
  • Eligibility for cash bonuses and equity rewards
  • Comprehensive benefits package
  • Focus on equitable pay across diverse employee categories
Full Job Description
FinTech powers the money movement capabilities within Intuit and we are seeking an exceptional team member to manage our third party vendor relationships in the role of Staff Risk Analyst. The ideal candidate will have proven experience onboarding and managing vendor relationships to exceed performance indicators (preferably within a Fintech company) and managing and mitigating the data security and compliance risks. If you excel at balancing complex risk mitigation while providing exceptional customer experiences, are driven by continuous process improvement, and thrive in a fast-paced, dynamic environment, then this role is for you.

You will directly oversee multiple third party teams making high-stakes decisions regarding financial risk mitigation for our money movement products, encompassing compliance, fraud, and financial risks. Your core responsibilities will be to document and maintain Standard Operating Procedures to effectively manage third-party vendors, design and lead Quality Assurance (QA) processes, including periodic audits of vendor deliverables to ensure compliance and performance standards, and develop performance monitoring mechanisms, such as dashboards and scorecards, incorporating both qualitative and quantitative metrics to track and report vendor productivity.

The job will require strong collaboration as you work cross functionally with Compliance, Legal, Risk Management, Internal Audit, and Product teams to ensure operational excellence and metric achievement. This role will balance operational oversight with a hands-on proactive approach to flourish in a rapidly changing environment. We are looking for a bold and creative problem solver with a desire to deliver impactful outcomes.

Responsibilities

Responsibilities:

  • Partner with segment leaders across risk and Intuit platform functions to execute on the multi-year outsourcing strategy for Risk Operations
  • Lead multiple partner delivery relationships and drive improvements in overall partner performance, consistency and rigor
  • Identify and lead large scale strategic initiatives and process improvements to impact customer and expert experiences and business outcomes
  • Represent partner needs and advocate for internal process changes, working with the respective internal functional teams
  • Implement continuous training programs based on vendor performance data to improve overall efficiency and service quality
  • Act as a strategic partner to the Legal and Compliance Team, Risk Governance, Learning & Development, and other internal stakeholders to create trusted relationships with our external partners
  • Bring-in external best practices, industry learnings and trends to inform our partner strategy, relationships and how we execute
  • Create and conduct supplier assessments and development plans including supplier evaluation processes, quarterly and annual business reviews and relationship scorecards
  • Drive ongoing assessment of site/partner performance, lines of business and global expansion based on partner strategy and roadmap
  • Build and maintain escalation protocols and approval matrices to ensure timely and appropriate issue resolution


Qualifications

Qualifications:
  • 8-10 Year of experience in delivery and working with outsourcer
  • Outstanding business acumen with a customer obsession, who hits the sweet-spot of being strategic and hands-on
  • Demonstrated strong understanding of customer needs and integrates insights into offerings that "delight" our customers
  • Proven, solid decision making process... balancing principles and data along with judgment
  • Demonstrated experience as a true self-starter that can quickly and independently assess business requirements and become a trusted and integral part of the leadership team
  • Demonstrate open and frequent communications at all levels of the organization with genuine empathy and commitment to the development needs of the organization
  • Energize the organization to drive continuous improvement and explore and implement creative ideas to significantly improve performance
  • Lead complex change in the organization by articulating a clear case for change and then gaining shared vision with employees through effective, frequent and timely communication

Preferred Qualifications:

  • Vendor communication management and financial oversight (e.g., timesheets, billable hours, reimbursements).
  • Demonstrated understanding of human and AI/ML interactions to drive improvements in work efficiency
  • Expertise managing Anti-Money Laundering (AML) Programs


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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