Intuit Inc

Staff Customer Experience Professional

Intuit Inc • $100K — $120K *
Toronto, ON M3C 0E3In-Person
Consumer Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • BA/BS required, MBA preferred
  • 8-10 years in Customer Experience, Service Strategy, or Product Management
  • Strong analytical skills to draw insights and make recommendations
  • Proactive and results-oriented with a capacity for leadership in a matrixed environment
  • Exceptional communication and presentation skills
  • Experience working in international or multi-market contexts

Responsibilities

  • Establish a comprehensive service experience strategy for small and mid-market business solutions
  • Act as a connection point for customer success strategies across international markets
  • Quantify service performance and maintain priorities aligned with customer journey
  • Mobilize cross-functional teams to improve value delivery for customers
  • Design and innovate AI-powered service experiences tailored to international markets
  • Collaborate with analytics partners to drive customer retention and optimize benefits
  • Partner with international leaders to ensure business insights shape roadmaps
  • Navigate local regulatory and market requirements to tailor customer experiences

Benefits

  • Hybrid work model with flexibility for remote work
  • Competitive compensation with performance-based rewards
  • Cash bonuses and equity rewards eligibility
  • Supportive of diversity and inclusion through fair pay practices
Full Job Description
As a Staff Customer Experience Professional, you'll be part of Intuit's Customer Success team, focused on building and scaling end-to-end customer experience strategies across all customer segments - from small businesses to mid-market companies - across Intuit's international markets. Based in Canada, you will serve as a key driver of customer success strategy alignment across international markets, ensuring that what we build in Canada reflects and informs a globally coherent approach to customer success.

You will lead the creation of new experiences that use the power of Intuit's ecosystem of products and expert-based services to drive growth for the business and deliver value to our customers. You will identify and validate new expert-led, AI-powered experiences and help build new capabilities, with a focus on creating seamless service experiences across Intuit's full portfolio of small and mid-market business solutions. This role requires a deep understanding of the needs and regulatory contexts of international markets, and the ability to translate those insights into strategies that work locally while aligning to global priorities.

You will partner with functions including Marketing, Customer Success, Sales, Product Management, Product Development, Service Design, and Data to deliver world-class experiences through deep customer insights and hypothesis-driven experimentation and innovation.

Intuit has embraced a hybrid working model and this role will be based out of our Toronto office 3 days per week.

Responsibilities
  • Establish an end-to-end service experience strategy for Intuit's small and mid-market business solutions across international markets, spanning all customer segments, and ensure alignment with the broader global strategy
  • Serve as the customer success strategy connection point across international markets - sharing learnings, aligning on priorities, and ensuring consistency in how we deliver value to customers across geographies
  • Quantify the delivery of benefit and service performance at every step of the customer journey across markets, maintaining a set of high-impact priorities that ladder up to the strategy
  • Rally cross-functional teams across international markets to address key challenges limiting the delivery of value to customers, making measurable improvements
  • Lead the design of AI- and GenAI-enabled service experiences that advance how Intuit delivers expert-powered help to customers in international markets
  • Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of these benefits across markets
  • Partner with international market leads and leadership to understand business pipelines and challenges, and ensure the roadmap is addressing and enabling the business agenda in each market
  • Navigate the unique requirements of international markets - including local regulatory contexts, language considerations, and market-specific customer needs - to ensure experiences are built for how customers in each market actually work
  • Connect the dots across Intuit's product ecosystem - QuickBooks, TurboTax, and expert services - to identify and build opportunities for integrated, cross-product customer experiences that scale across markets
  • Demonstrate superior oral and written communication skills across varying seniority levels, bonding teams behind a single vision to deliver for customers
  • Lead without direct authority and create a unifying sense of purpose among cross-functional and cross-market teams
  • Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model


Qualifications
  • BA/BS required or equivalent work experience; MBA strongly preferred
  • 8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings
  • Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations
  • Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis, and recommendations
  • Passion for deeply understanding customer needs and turning that insight into a compelling vision and concrete solutions, across the full spectrum of small business to mid-market customers
  • Proactive, action-oriented, and results-driven with the ability to thrive in a highly matrixed company structure, including rolling up sleeves and leading by example at both strategic and tactical levels
  • Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions
  • Track record of aligning disparate teams - including across geographies - around a common cause and effecting transformational change
  • Capacity to handle a highly complex effort with the ability to prioritize across multiple workstreams and markets
  • Prior experience working across international or multi-market environments, with an understanding of how to balance global consistency with local market needs


  • Prior experience designing or scaling AI-powered or expert-assisted customer experiences preferred


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

SEARCH INTUIT JOBS

READ CAREERS BLOG

At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Intuit Inc

More Consumer Technology Jobs

Find similar Staff Customer Experience Professional jobs:

NationwideToronto, ON