ActioNet, Inc

Program Manager (On-Site/DC Region)

ActioNet, Inc • $130K — $200K *
Washington, DC 20011In-Person
Information Technology
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 10+ years as a Program Manager for the Federal Government
  • 6+ years leading large Enterprise Service Desk teams using ITIL and Agile methodologies
  • PMP certification required
  • Managed teams of over 50 IT professionals
  • Strong interpersonal, problem-solving, and time management skills
  • Attention to detail and commitment to quality
  • Ability to work both independently and collaboratively in cross-functional teams

Responsibilities

  • Lead and direct project and program management staff
  • Maintain overall programmatic responsibility for the contract
  • Oversee contract operations involving multiple tasks
  • Manage senior-level client interfaces effectively
  • Ensure performance across contract task areas meets expectations
  • Implement and utilize ActioNet's Quality Management System and tools
  • Drive closure on identified risks and issues and serve as escalation point
  • Collaborate with cross-functional teams for innovative customer solutions

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training opportunities
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • 11 paid holidays per year
  • Paid Time Off (PTO)
  • Disability Insurance
Full Job Description
Description

ActioNet has an opportunity for a Program Manager requiring a Public Trust clearance in the Washington D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the main Point of Contact (POC) for the contract's IT support services and deliverables. In this role, you will ensure cohesiveness between all Tiers, develop, and execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, be self-motivated, and seek ways to improve the environment.

Salary 130-200K

Duties and Responsibilities:
  • Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery
  • Maintain overall programmatic responsibility of the contract
  • Organize, direct, and manage contract operation support functions involving multiple contract tasks
  • Maintain and manage senior-level client/organizational interface
  • Ensure satisfactory performance of contract task areas
  • Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
  • Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams
  • Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
  • Strategically work together with cross-functional teams to provide innovative, customer-focused experiences

Basic Qualifications (required):
  • Ten (10) or more years as a Program Manager for the Federal Government
  • Six (6) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies
  • PMP certification
  • Managed a team of over 50+ IT professionals
  • Good interpersonal, Problem-solving, and Time management skills
  • Strong management skills to manage resources and day-to-day processes
  • Demonstrated experience in full development life cycle development standards and best practices for quality assurance
  • Strong attention to detail, organizational skills, and a commitment to quality
  • Ability to work independently and collaboratively within cross-functional teams

Preferred:
  • Bachelor's degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification - Support Center Manager
  • ServiceNow certification


Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance

********Direct Applicants, only. No Agencies, No third-party recruiters, please********

About ActioNet, Inc

ActioNet, Inc. is a provider of information technology services to the federal government and commercial clients. The company offers a range of services, including software development, cybersecurity, cloud computing, and data analytics. ActioNet has been recognized for its work in the federal sector, and has received numerous awards for its performance and customer service. The company is headquartered in Rockville, Maryland, and has additional offices in Vienna, Virginia, and Honolulu, Hawaii.
Learn more about ActioNet, Inc
Size
1,000 employees
Industry
Information Technology
Founded
1998
* Ladders Estimates

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