Modern Health

Program Manager, Product Operations

Modern Health$127K — $150K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in program management or project management in a complex environment
  • Strong foundation in planning, tracking milestones, and risk management
  • Documentation-focused and adept with playbooks and repeatable processes
  • Skilled in clear communication to manage stakeholder expectations and action items
  • Ability to navigate ambiguity with proactive problem-solving
  • Technical familiarity with product development, integrations, and data
  • Collaborative, accountable, and empathetic team player
  • Motivated by a mission to enhance mental health outcomes

Responsibilities

  • Program-manage cross-functional product and technical initiatives from scoping to launch
  • Maintain project plans and track dependencies, risks, and issues effectively
  • Translate ambiguous needs into clear, actionable requirements for teams
  • Support operational processes like planning, goal setting, and launch communications
  • Enhance alignment and communication between Product & Tech and cross-functional teams
  • Track initiative performance and prepare updates for leadership
  • Oversee and improve operational tools and systems for better team visibility
  • Ensure post-launch initiatives are optimized and learnings are applied

Benefits

  • Medical, Dental, Vision, Disability, and Life Insurance
  • Flexible Time Off and Company-wide Collective Pause Days
  • Parental Leave and Family Support Benefits
  • Professional Development Stipend
  • 401(k) and Financial Planning Benefits
  • Annual Wellness Stipend and New Hire Stipend for home-office setup
  • Monthly Cell Phone Reimbursement
  • Access to coaching and therapy services through Modern Health
Full Job Description
The Role

Modern Health is looking for a Program Manager to help our Product & Tech organization plan, execute, and ship. You'll program-manage initiatives that span Product, Engineering, Design, Data, and their cross-functional counterparts - bringing structure, clarity, and follow-through to work that is often ambiguous and fast-moving.

You will also help enable an effective, efficient, high-impact Product & Tech organization by improving alignment, communications, and processes between Product & Tech teams and the rest of the business.

This is a role for a builder in the earlier chapters of their program management career: you'll own meaningful workstreams and initiatives with real accountability from day one, while being supported and coached by experienced program leadership. Strong performers will grow toward leading Modern Health's largest, most strategic programs end-to-end.

This position is eligible for remote work within the USA, however it is not eligible to be performed in Hawaii.
What You'll Do
  • Program-manage product and technical initiatives - drive cross-team execution from scoping through launch and post-launch follow-through, across Product, Engineering, Design, and Data
  • Keep programs on track - build and maintain project plans, map dependencies across teams, track risks and issues, and keep initiatives on a predictable timeline
  • Translate needs into crisp requirements - turn vague business, clinical, or partner requests into clear, actionable requirements and decisions that product and engineering teams can build against
  • Support Product & Tech operating rhythms - help run quarterly planning, goal setting, roadmap reviews, and launch readiness and communications
  • Strengthen feedback loops - improve alignment, communication, and processes between Product & Tech teams and their cross-functional counterparts
  • Enable data-informed decisions - help track the performance and impact of major initiatives and prepare clear, concise updates for leadership
  • Manage core tooling - administer and improve the operational tooling and systems (project trackers, documentation, dashboards) that give the org visibility and leverage
  • Finish the job - ensure initiatives don't just launch, but reach long-term optimization and post-launch learnings
Who You Are / Requirements
  • An emerging business athlete - organized, adaptable, and energized by turning partially defined problems into clear plans, priorities, and follow-through
  • 3+ years of experience in program management, project management, or operations in a complex, cross-functional environment
  • Strong program management fundamentals - planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail
  • A documentation and systems thinker - you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times
  • A clear communicator - you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks
  • Comfortable with ambiguity and biased toward action - you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate
  • Comfortable with the technical side of the house - you don't need to code, but product development lifecycles, integrations, APIs, and data aren't a black box to you
  • Collaborative, with high empathy and high accountability - you support your teammates, give and receive direct feedback, and hold yourself to a high bar
  • Growth-minded - you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end
  • Deeply motivated by Modern Health's mission and passionate about enabling better mental health outcomes at scale
  • Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).
Bonus Points
  • Experience in digital health or working with health-related products, services, or partnerships
  • Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm
  • Familiarity with modern product & engineering tools - e.g., Jira or Linear, Confluence or Notion, analytics and dashboarding tools
Benefits

Fundamentals:
  • Medical / Dental / Vision / Disability / Life Insurance
  • High Deductible Health Plan with Health Savings Account (HSA) option
  • Flexible Spending Account (FSA)
  • Access to coaches and therapists through Modern Health's platform
  • Flexible Time Off
  • Company-wide Collective Pause Days

Family Support:
  • Parental Leave Policy
  • Family Forming Benefit through Carrot
  • Family Assistance Benefit through UrbanSitter

Professional Development:
  • Professional Development Stipend

Financial Wellness:
  • 401k
  • Financial Planning Benefit through Origin

But wait there's more...!
  • Annual Wellness Stipend to use on items that promote your overall well being
  • New Hire Stipend to help cover work-from-home setup costs
  • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
  • Monthly Cell Phone Reimbursement


Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.
  • Zone 1: San Francisco Bay Area and New York City Metro
  • Zone 2: All other California locations and Seattle, WA
  • Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,
    TX, CT, IL, MA, NH, NJ, OR, RI, VT
  • Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1

$127,900-$150,500 USD

Zone 2

$127,900-$150,500 USD

Zone 3

$115,110-$135,450 USD

Zone 4

$108,715-$127,925 USD

About Modern Health

Modern Health is a mental health and wellness platform that provides employers with tools and resources to support the mental health of their employees. The platform offers a range of services, including teletherapy, coaching, and self-guided courses, and is designed to be accessible and affordable. Modern Health was founded in 2017 and is headquartered in San Francisco, California.
Learn more about Modern Health
Size
100 employees
Industry
Founded
2017

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