Position SummaryThe Family Resource Center Program Director ensures, maintains, and fulfills the contract requirements, deliverables, and collaborates with fiscal teams to ensure that obligations are met and aligned with all funders assigned or utilized by the FRC. The FRC Program Director will provide leadership and direction for GLIDE's families and staff in the following areas: 1) Develop and implement family programming integration to increase and maintain full levels of family participation, 2) Provide outreach and integrated programming of GLIDE services, 3) Work to enhance agency integration through programmatic collaboration by providing a wide range of services for families, and 4) Ensure that FRC programming is culturally reflective, responsive, and trauma-informed; and staff are trained and well versed in the Social Determinant of Health (SDOH).
The FRC Director must be willing and able to periodically work non-traditional hours (early evenings, holidays, and weekends). Regular and predictable attendance is required. Regular and engaged attendance is critical.
Essential Duties and Responsibilities:- Oversee the team and daily operations of the FRC, which includes program planning and development, maintaining required and necessary certifications and training, meeting contracts/funding deliverables, budget monitoring, data quality assurance, staff supervision, and effective and responsive direct services for the community.
- Oversee departmental budget, utilize internal (Adaptive) accounting processes to monitor costs incurred within FRC, maintain accurate and timely invoices, and ensure project spenddown in collaboration with supervising Director and Finance.
- Collaborate with supervising Senior Clinical Director and other program managers and directors to identify, develop, and implement processes and best practices that support the integration and coordination of service provision interdepartmentally for community.
- Develop and maintain up-to-date Standards of Operations Policy and Procedures for FRC to guide general operations, and process/administrative services for rental assistance and housing funds, and eligibility and process/administrative processes for critical external partnerships.
- Oversee and manage FRC staffing schedule to ensure adequate, consistent, and transparent coverage for the FRC and any concurrent associated projects.
- Oversee and/or directly conduct appropriate quality assurance activities relating to data entry, resource disbursement, contractual requirements, staff productivity, and adherence to internal policies and procedures.
- Develop and nurture community partnerships with external agencies that support, augment, and/or complement FRC services (e.g.., referral systems, coordinated services, satellite service provision);
- Collaborate with Fund Development to prospect new funding opportunities and/or in-kind donation partners, maintain reporting requirements for current funding, and engage in associated fundraising activities such as visits and audits.
- Collaborate with CALI to develop, maintain, and accurately capture all data points, statistics, and documentation of client demographics and service interventions in case files; and all relevant databases, facilitate program evaluation efforts to determine levels of satisfaction with program activities, levels of knowledge and behavior gain, and identify current and changing needs.
- Collaborate with Senior Clinical Director and clinical resources to provide clinical support and consultation to staff in individual format, coordinated team case conferencing, training etc. to support high-quality integrated case management, including adherence to social work standards and ethics.
- Lead and/or attend internal meetings such as staff supervision, team meetings, program management meetings; in addition to representing GLIDE in community meetings such as contract monitoring meetings and project meetings; and participate in professional development opportunities.
- Work collaboratively with a multi-disciplinary programs management team to deliver comprehensive, integrated, and cohesive services for clients using harm reduction and culturally responsive approaches.
Qualifications:- Bachelor's degree in social work or related field; 3+ years' experience in program management and administration and staff supervision experience in a CBO.
- Strong leader with people management, analytical, project management and development skills.
- Knowledge of current theories and best practices relating to social work (e.g. harm reduction, stages of change and trauma-informed care).
- Ability to model, teach and coach staff on culturally responsive, trauma-informed, and compassionate approach to client services.
- Proficiency in spelling, grammar and writing is needed to draft correspondence, memos, reports, and other required business documentation.
- Strong communication skills, including the ability to deescalate and manage sensitive, emotionally charged situations with tact and diplomacy.
- Knowledge of the principles and techniques of achieving change in individuals and groups, and an ability to demonstrate successful application.
- Experience working with socially and economically marginalized individuals who have been dual diagnosed with emotional and substance use issues.
- Experience balancing multiple assignments, meeting deadlines, and thriving in a complex environment.
- Ability to provide leadership and direction for a small team and manage the development and implementation of innovative and comprehensive programming.
- Graduate degree and licensing as a mental health professional (LCSW/MFT preferred) a plus
- Clinical licensing a plus (LCSW, LMFT, AMFT or SUD Certification)
Leadership Competencies:- Adaptive Leadership & Resilience: Leads with agility, composure, and resilience during change and uncertainty while maintaining momentum and supporting team stability.
- Strategic Vision & Systems Thinking: Sees the broader organizational picture, connects cross-functional work, and plans proactively to advance shared goals and long-term success.
- Operational Excellence & Accountability: Ensures strong execution, stewardship, and follow-through while taking ownership of outcomes and maintaining operational effectiveness.
- Emotional Intelligence & Interpersonal Dynamics: Builds trust and psychological safety through self-awareness, empathy, communication, and curiosity.
- Talent Development & Collaboration: Invests in people and fosters collaboration across teams to strengthen organizational effectiveness and shared leadership
$125,000 - $150,000 a year
This is a full-time (40 hours/week) exempt role
Work EnvironmentGLIDE's buildings are located in the Tenderloin neighborhood.GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.
