ResponsibilitiesProgram Awareness and Activation
• Align with key field stakeholders and leaders (SE&O, Deal Acceleration, regional GTMs) ahead of each program launch or update to gather feedback and build a coordinated Corp-to-Field launch plan.
• Amplify launches across established readiness channels, including program office hours, newsletters and GTM Teams channels, CAIP and cross-CSA community calls, and regional field forums such as brown bags and town halls.
• Execute a train-the-trainer motion by enabling SE&O and GTMs, regional program leads, and readiness teams so they can scale messaging and adoption across their own field communities.
• Ensure operational readiness by coordinating with tooling and operations leads to communicate updates, validate processes, and prepare triage teams before activation.
Program Utilization and Growth
• Embed programs into field go-to-market motions by aligning offers, investments, and success metrics with strategic initiatives and seller plays across the Corporate, SMB, and partner segments.
• Scale and share best practices across regions by highlighting successful customer engagements, repeatable motions, and field success stories that drive broader adoption.
• Identify, escalate, and resolve systemic and ad hoc field blockers that impact program execution, including partner and CSP constraints, low segment utilization, tooling issues, policy gaps, and operational process breakdowns.
• Drive field accountability through targeted reporting by segment, sales unit, operating unit, workload, and solution play, surfacing adoption gaps and growth opportunities such as whitespace targeting, nomination conversion, and pre-to-post sales progression.
Measurement
• Ensure the correct KPIs are in place to achieve the right outcomes for our customers and to measure business impact, tracking program health quarter over quarter and month over month by segment, operating unit, sales unit, workload, and solution play.
• Own the reporting view across program utilization (nominations, projects approved and completed), business impact (pipeline attached, ACR influenced), offer conversion, funding ROI, project velocity, and top-account attach, and translate those numbers into recommended field action.
Field Feedback and Continuous Improvement
• Drive the rhythm of business with primary and secondary stakeholders, participating in monthly and quarterly business reviews to gather, analyze, and share program insights.
• Collect feedback and operational insight from the field through program office hours, sales and tooling agents, and triage operations teams, and partner with the program team to translate it into enhancements across tooling, processes, offers, reporting, and user experience.
• Close the loop with the field by communicating updates, resolutions, and program improvements through office hours, community calls, Teams channels, and regional program lead syncs.
Asset and Content Governance
• Maintain and govern the field-facing content ecosystem, including the program SharePoint and Seismic pages, seller OneNote and FAQs, offer definitions and workload files, office hours decks and recordings, and the Copilot agent knowledge base.
• Own and facilitate the monthly program office hours as organizer and primary presenter, running sessions across time zones for global coverage, capturing questions and action items, and folding them back into readiness content and field communications.
Stakeholder Connection and Community Leadership
• Establish field relationships and ongoing engagement to formalize connection channels, listening systems, escalation management, and field councils.
• Partner across the program, business architecture, operations, tooling, marketing, partner, and readiness teams to improve the end-to-end seller and customer experience.
• Synthesize findings into insights, leveraging executive presence to influence decisions and proactively drive solutions and seller success.
QualificationsRequired Qualifications:- Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Preferred Qualifications:- Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- 3+ years experience in program management, sales program enablement, Near Term Strategy (1-2 years out), Management Consulting, or Finance
- Direct Cloud and AI experience as either a seller, manager or partner (Azure or competitive platform)
- Demonstrated knowledge of cloud platforms (Infrastructure & App innovation components, Cloud and AI Platforms, governance) and the role AI plays in unlocking cloud platform value.
- Experience running a scale, digital or high-velocity sales business, including landing programs across Corporate, SMB and partner (CSP) segments.
- Experience with customer investment and funding vehicles such as ECIF and ACO, including nomination, approval and ROI tracking.
- Fluency with Power BI and sales reporting, and the ability to turn KPI trends into a clear recommended action for sellers and leaders.
- Solid facilitation and communication skills, including leading recurring field forums and community calls for a global audience.
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
