Place of Performance: Hybrid - Washington, DC Metro Area (IRS facilities and approved remote work locations)
Citizenship: U.S. Citizenship required
Security Clearance: Must be able to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.
Position Overview:
The Production Operations & Maintenance Engineer provides operational support for the IRS Enterprise API Gateway production environment. This role ensures high availability, rapid incident response, operational continuity, and reliable performance for mission-critical IRS API services.
Primary Responsibilities:
- Monitor production API Gateway environments.
- Respond to incidents and perform root cause analysis.
- Support 24x7 operational activities.
- Manage ServiceNow incidents and service requests.
- Support vulnerability remediation and security patch implementation.
- Perform backup and recovery validation.
- Support disaster recovery testing.
- Monitor application performance and availability.
- Create operational dashboards and reports.
- Develop operational documentation and runbooks.
- Support production deployments and change management activities.
- Coordinate with infrastructure, networking, and application teams during incident resolution.
Required Qualifications:
- Bachelor's degree or equivalent experience.
- 5+ years supporting enterprise production systems.
- Experience with ServiceNow.
- Experience supporting enterprise API Gateway environments.
- Experience monitoring Linux or Windows server environments.
- Experience with incident management.
- Experience performing root cause analysis.
- Experience with operational reporting.
- Strong troubleshooting skills.
Desired Skills: IBM webMethods | Kong | Splunk | AppDynamics | ELK Stack | OpenTelemetry | ServiceNow | Linux | OpenShift | Kubernetes | Docker | Git | Jenkins | SQL | Networking fundamentals | TLS/SSL Certificates | OAuth | API Gateway operations
Preferred Certifications: One or more of the following is preferred: ITIL Foundation | CompTIA Security+ | Red Hat Certified System Administrator (RHCSA) | AWS SysOps Administrator | Azure Administrator | Kubernetes Administrator (CKA)
What You'll Bring:- Calm and effective incident response skills
- Excellent troubleshooting abilities
- Strong communication during production incidents
- Commitment to operational excellence
- Customer-focused mindset
