Location- Our HQ is in New York City with a hybrid schedule (3 in-office days per week).
What You'll Do- Partner closely with Product, Engineering, Analytics, and AI teams to build the operational foundation that drives faster, smarter product development
- Streamline how customer insights, product data, and feedback flow through the product lifecycle-from discovery and prioritization to launch and iteration
- Design, implement, and continuously improve the processes, tools, and systems that enable the product organization to scale effectively
- Collaborate cross-functionally with Operations, Sales, and Customer Success to ensure alignment, launch readiness, and successful product adoption
- Develop and maintain dashboards, operating metrics, and experimentation frameworks that measure product impact and improve team performance
- Act as the connective tissue across Product and go-to-market teams, driving alignment, transparency, and execution excellence
- Support the integration of AI-powered workflows, automation, and data-driven decision-making into core product and operational processes
- Identify bottlenecks across the product development lifecycle and implement scalable solutions that improve speed, quality, and repeatability
What We're Looking For- 2+ years of experience in Product Operations, Product Strategy, Business Operations, or a similar cross-functional role at a high-growth SaaS, technology, or AI-driven company
- Strong operational and systems-thinking mindset, with experience designing processes and driving data-informed decisions
- Proven ability to collaborate across Product, Engineering, Analytics, and business teams to drive alignment and execution
- Strong analytical skills and data literacy, with the ability to synthesize insights and influence prioritization
- Excellent written and verbal communication skills, with the ability to bridge technical and non-technical stakeholders
- Experience leveraging AI tools and automation to improve workflows, surface insights, and increase productivity
- Startup mentality: highly resourceful, proactive, and comfortable operating in ambiguity while building from 01
What We Offer- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
ClosingIf you're excited by the opportunity to build AI-powered products that simplify complex real-world workflows - and want to help define a category from the ground up - we'd love to talk.
Inside PermitFlow: The Team Transforming Construction Permitting
