Airbnb

Product Manager, Community Support

Airbnb$200K — $240K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent combination of education and progressive experience
  • 8+ years of product management experience
  • Experience creating product messaging and delivering to customers and the media
  • Demonstrated inbound and subject matter expertise
  • Ability to build customer-focused stories and collaborate with marketing and communications teams
  • Track record of product leadership in a cross-functional environment
  • Experience with global consumer products and ecosystems
  • Entrepreneurial experience bringing ideas to reality in dynamic environments
  • Background in consumer products with a financial component
  • Strong data analysis skills to support product strategy.

Responsibilities

  • Develop and maintain product vision, strategy, and roadmap for differentiated service
  • Synthesize user feedback into actionable product features
  • Create public-facing messaging and narratives
  • Align with product teams and cross-functional partners
  • Make prioritization decisions that benefit users
  • Execute product launches efficiently to deliver impact
  • Represent the voice of the user throughout product lifecycle.

Benefits

  • Remote work flexibility with occasional office collaboration
  • Potential eligibility for bonuses and equity
  • Employee Travel Credits for Airbnb-related travel
  • Benefits package including health and wellness options
  • Opportunity to work in a dynamic, high-impact environment.
Full Job Description
The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

You will be part of the team responsible for product roadmaps and launches at Airbnb. You will drive specific features that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle - from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.

We are seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service.

A Typical Day:
  • Develop and maintain a product vision, strategy, and roadmap for differentiated service.
  • Synthesize feedback and translate it into product features.
  • Develop a public facing messaging and narrative.
  • Align product teams and cross functional partners.
  • Make judgements and prioritization decisions that are in the best interests of our users.
  • Efficiently execute to ship products and deliver impact for our business and users.

Your Expertise:
  • Bachelor's degree or equivalent combination of education and progressive experience
  • 8+ years of product management experience.
  • Experience creating product messaging and delivering to customers and the media.
  • Demonstrated inbound and subject matter expertise
  • Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life.
  • Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
  • Demonstrated track record of product leadership in a cross functional environment.
  • Built and scaled global consumer products and ecosystems that people love.
  • Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
  • Experience working on consumer products with a financial component.
  • A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
  • Excited to drive execution across teams in a fast-paced environment.
  • Enjoy doing individual contributor product management work and staying in the details.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$200,000-$240,000 USD

About Airbnb

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. The company connects travelers seeking authentic experiences with hosts offering unique, inspiring spaces. Whether the available space is a castle for a night, a sailboat for a week, or an apartment for a month, Airbnb is the easiest way for people to showcase these distinctive spaces to an audience of millions. By facilitating bookings and financial transactions, Airbnb makes the process of listing or booking a space effortless and efficient. With 4,500,000 listings in over 65,000 cities in 191 countries, the company offers the widest variety of unique spaces for everyone at any price point around the globe.

Airbnb Careers

Join the vibrant team at Airbnb, the world’s leading community-driven hospitality company, where innovation, leadership, and diversity training are at the heart of our professional ethos. At Airbnb, we offer more than just job opportunities; we provide a platform for growth, learning, and meaningful connections. Work You’ll Do Become a part of Airbnb’s dynamic team and contribute to reshaping the travel and hospitality landscape globally. Our commitment to innovation and cultural understanding sets us apart, allowing us to enhance the travel experience for millions of users worldwide. Lead with Innovation and Diversity At Airbnb, we believe in leading with innovation and embracing diversity. Our leadership is committed to fostering an inclusive environment where every team member can thrive. Diversity training is integral to our operations, ensuring that we continue to be a leader in creating inclusive travel experiences. Explore Professional Growth and Development Airbnb offers a wealth of career advancement opportunities, supported by robust training programs and professional development courses. Whether you’re looking for a full-time position or an internship, Airbnb empowers you to excel and grow your career to new heights. Join Our Global Team Work alongside a global team of passionate, creative, and solution-driven professionals. At Airbnb, we value the skills and perspectives of our diverse team members, and we continuously strive to leverage this collective power to innovate and lead in the industry. Benefits and Culture Airbnb is dedicated to providing its employees with a supportive and empowering work environment. Our benefits package is designed to enhance your life both inside and outside of work. Enjoy comprehensive health benefits, flexible working conditions, and unique perks that encourage a balance of work and life. Networking and Career Opportunities Expand your professional network within Airbnb through various networking events, mentorship programs, and collaborative projects. Our vibrant culture of connectivity opens doors to enriching career paths and professional relationships. Apply Now Ready to take the next step in your career? Explore the exciting job opportunities and internships available at Airbnb. We are actively hiring talented individuals who are passionate about making a difference in the world of travel. Visit our Careers Page Stay updated with the latest from Airbnb Careers by visiting our dedicated careers page. Discover new job openings, read about our company culture, and find tips for your resume and interview preparation. Join Airbnb and be part of a team that’s committed to redefining the future of travel through innovation, leadership, and a deep respect for diverse cultures and communities. Your journey to a fulfilling career starts here.
Learn more about Airbnb
Size
5,000 employees
Market Cap
$52.6 billion
Industry
Net Income
-$4.5 billion
Founded
2008
5 Year Trend
+29.3%
Revenue
$3.3 billion
NASDAQ

Similar Jobs

More Jobs at Airbnb

More Consumer Technology Jobs

Find similar Product Manager, Community Support jobs: