Job DescriptionAn engineer on the Strategic Customer Engineering team plays a critical role in aligning technical details across various service teams, collaborating with cross-functional stakeholders, and driving end-to-end execution of complex projects. This engineer will design, coordinate, and execute technical solutions that have huge impact to our customer experience and scalability. Understanding various cloud technologies and technical trade-offs, the ideal candidate will be an exceptionally strong communicator, both written and verbally, have a well-rounded technical background, and come with a history of leading large-scale projects end-to-end.
QualificationsYour experience should be both deep and wide-ranging, with strengths in internetworking, cloud infrastructure, Linux system internals, workflow scalability, and organizational effectiveness.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent work experience.
- 8+ years distributed cloud engineering experience in a software development environment
- Development experience in Java/C++/C# as well as scripting languages. Experience in scripting and automation using tools like Ansible, Terraform, and/or Kubernetes.
- Experience with containerization technologies (e.g., Docker, Kubernetes) and orchestration tools for managing distributed systems.
- Strong Linux skills with hands-on experience in Oracle Linux/RHEL/CentOS, Ubuntu, and Debian distributions, including system administration, package management, shell scripting, and performance optimization.
- Experience working with other cloud platform teams and accommodating requirements from those teams (compute, networking, storage, identity).
- Solid understanding of networking concepts, security principles, and best practices.
- Excellent problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment.
- Written and verbal communication skills with the ability to present complex information in a clear, concise manner to all audiences
- Strong documentation skills with experience documenting infrastructure designs, configurations, procedures, and troubleshooting steps to facilitate knowledge sharing, ensure maintainability, and enhance team collaboration.
ResponsibilitiesYou will be responsible for ensuring that our cloud infrastructure solutions are designed and built with the highest level of scalability in mind. You will partner with other development teams responsible for architecting, designing, and implementing solutions within a distributed computing environment that lead to the best customer experience. This is a high-impact role with high expectations. You will be expected to lead initiatives across engineering, operations, and leadership with minimal supervision.
- Partner with customer engineering leadership and OCI engineering leadership to ensure the success of your customers.
- Take ownership of problems and work to identify solutions.
- Ability to think through the solution and identify/document potential issues impacting your customers.
- Work with engineering teams to design infrastructure components such as cloud resources, distributed computing systems, and data storage solutions to support your customer's workflows.
- Troubleshoot infrastructure performance, scalability, and reliability issues and implement solutions to mitigate risks and minimize downtime.
- Document infrastructure designs, configurations, and procedures to facilitate knowledge sharing and ensure maintainability.
QualificationsMinimum Job Qualifications
Education and/or Experience:
11 years of experience in software development
OR
Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development
OR
Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development
OR
Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development
OR
Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development
OR
Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 3 year of experience in software development.
Job Skills:
Same skills as prior level plus;
Data Analysis: Demonstrated ability to analyze and interpret data to produce actionable business insights.
Agile Methodologies: Demonstrated ability to use agile methodologies to drive continuous improvement and product delivery.
Automation: Demonstrated ability in or knowledge of automation, including designing, implementing, and managing automated tools, processes, or systems to streamline operations.
Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements.
Quality Assurance: Demonstrated ability in or knowledge of quality assurance, including ensuring adherence to standards and implementing quality control measures.
Scripting Languages: Demonstrated ability in or knowledge of scripting languages, including writing and maintaining scripts to improve system efficiency.
Software Test Plans: Demonstrated ability to develop and execute effective software test plans to validate product quality.
User Experience Development: Demonstrated ability in or knowledge of user experience development, including designing intuitive and effective user interfaces and content.
Code Review: Demonstrated ability to conduct in-depth code reviews for software quality assurance.
Embedded Systems: Demonstrated ability to develop embedded systems, balancing hardware and software for optimal performance.
Software Estimation: Demonstrated ability to provide accurate software effort and complexity estimates for project planning and scheduling.
Cloud - Cloud Platforms Experience:
3 year of academic or professional experience with cloud platforms (e.g., AWS, Azure, Google, Oracle Cloud).
Testing and Automation Experience:
5 years of experience working in testing and automation at the system level.
Distributed Systems Experience:
4 year of experience working with delivering and operating large-scale distributed systems.
Preferred Job Qualifications
Education and/or Experience:
11 years of experience in software development
OR
Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development
OR
Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development
OR
Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development
OR
Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 5 years of experience in software development
OR
Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 3 years of experience in software development.
People Leadership / Management Experience:
1 year of experience with cloud platforms (e.g., AWS, Azure, Google, Oracle Cloud).
