Job Title - People Excellence Partner
Location - Framingham, MA

About the job
Reporting to the People Excellence Partner Lead, the People Excellence Partner (PEP) is responsible for delivering People & Culture (P&C) excellence and enhancing the employee experience through employee centered initiatives, core P&C processes, and enabling self-service. This role combines strategic partnership and forward-thinking advisory responsibilities with hands-on execution, proactively identifying opportunities to enhance organizational effectiveness and focusing on high-impact initiatives that drive business outcomes.

The PEP plays a dual role: acting as a trusted advisor for core P&C processes, employee experience initiatives, and organizational transformations, while also leading managers and employees through Performance Improvement processes - providing coaching, guidance, and consultative support to create a high-performing, healthy work environment.

The PEP will be forward-thinking, detail-oriented, and self-directed, with demonstrated experience in Human Resources and prior client-facing responsibilities. This individual takes initiative, operates with a sense of urgency, and thrives in a fast-paced, matrixed environment.

Main Responsibilities

Partnership & Advisory

• Develop and maintain trusted partnerships with key P&C and People Services colleagues and the business, serving as a forward-thinking advisor who proactively identifies opportunities for P&C excellence and recommends solutions that align with organizational priorities and drive measurable outcomes
• Work closely with People Business Partners, COEs, Legal, employees, and management to address people-related matters holistically

Core P&C Processes

• Independently guide and coach employees and managers through core P&C processes, including year-end performance assessments, compensation planning, talent cycle, and talent acquisition practices
• Actively partner with People Business Partners to develop and execute plans for implementation and communication of key P&C processes focusing on high-impact initiatives that enhance organizational effectiveness
• Serve as a resource for Workday notifications, approvals, and minimal P&C-only transactions

Performance Improvement & Performance Management

• Provide consultative support and guidance to managers on the resolution of employee performance concerns, ensuring performance gaps are clearly understood to determine the appropriate ongoing coaching, corrective action, and/or formal performance management needed; partner with managers early to influence a culture of continuous feedback and high performance
• Lead managers and employees through the end-to-end Performance Improvement process
• Participate in analyzing, developing, recommending, and implementing Performance Management practices and procedures to proactively educate managers and P&C on performance patterns and best practices

Organizational Change & Projects

• Partner with People Business Partners and the business on large organizational changes - such as Reductions in Force, Expansions, and/or Reorganizations - owning project delivery end to end in support of the company's short- and long-term goals
• Support Merger & Acquisition and Divestiture activities
• Lead and manage successful change initiatives & people related projects, ensuring clear communication and stakeholder alignment throughout Compensation & Analytics
• Liaise with the business on compensation topics such as grading positions and salary analyses, engaging COE Partners and People Business Partners as needed
• Support specific analytical needs of People Business Partners and/or the business

Training & Development

• Assist in developing and support the delivery of training and other proactive measures to ensure a high-performing organization

Process Improvement & Self-Service

• Promote continuous improvement through feedback loops and process improvement initiatives with People Business Partners, COE Partners, and People Services
• Proactively encourage all managers and employees to utilize Employee/Manager self-service tools, OneSupport, and Concierge to enable efficiency and autonomy

Documentation & Compliance

• Maintain all related documentation and records of actions taken across P&C processes and Performance Improvement cases
• Ensure all practices and recommendations are consistent with company policies, legal requirements, and organizational values
• Consult with legal counsel as needed on sensitive or complex matters

About You

Required Qualifications

• Bachelor's degree required
• Minimum 5+ years of relevant Human Resources experience
• Candidates without a Bachelor's degree may be considered with a minimum of 10+ years of relevant HR experience
• Prior relevant experience must be in an HR role with client-facing responsibilities, including guiding and coaching employees and managers through core HR processes
• Demonstrated experience with performance management and employee relations, including leading Performance Improvement processes
• Working knowledge of Human Resources policies, procedures, and operational execution of People & Culture initiatives
• Ability to work independently with sound judgment and strong decision-making skills
• Ability to take initiative, demonstrate a sense of urgency, and flex in a fast-paced environment
• Experience working in a highly matrixed and/or globally aligned organization
• Experience leading projects and managing successful change initiatives

North America Applicants Only

The salary range for this position is:
$105.000,00 - $151.666,66

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.