Additional Information About the RoleBJC is seeking a strong, people-focused leader with proven experience in healthcare revenue cycle operations, specifically within denials and claims management. The ideal candidate is an effective change agent who can successfully lead teams through process improvements and organizational change while maintaining high levels of engagement and performance.
This is a hybrid role - onsite weekly - must be in the St. Louis area.
OverviewRole PurposeThe Patient Account Manager is responsible for managing the accounts receivable for multiple hospitals. The Manager interacts with CFOs Administrators and Department Managers at multiple hospitals. The responsibilities are broad extending across the enterprise.
ResponsibilitiesManages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.Develops and administers standardized revenue cycle process across hospital and physician entities, interprets government regulations and applies results.Subject matter expert in the assigned revenue cycle area. Evaluates effectiveness of processes and makes process improvements. Ensures that the SBO is effectively staffed and processing work to the highest quality standards and ethics while maximizing revenue.Ensure successful outcomes by training, leading, inspiring, coaching, mentoring and motivating all staff. Ensures effective quality and productivity programs are in place, is responsible for ongoing budgeting process, ensuring goals and initiatives are being met and on time. Schedules and leads meetings with peers, staff, payors, and vendors. Ensures vendors are being managed, goals are set and being met. Establishes policies and procedures, including process documents. Develops programs, establishes and maintains efficient operations. Analyzes and monitors data to drive continuous improvements in the revenue cycle. Assists in establishing and monitoring quality assurance programs, this position fosters the integration of the organizations vision and values and accomplishes the mission and strategic plan through an accountable work team.Minimum RequirementsEducationHigh School Diploma or GEDExperience5-10 yearsSupervisor Experience2-5 yearsPreferred RequirementsEducationBachelor's Degree - Accounting/Business/related
Supervisor Experience5-10 yearsBenefits and Legal StatementBJC Total RewardsAt BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to our Benefits Summary*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
