Responsibilitie Responsibilities - Act as a key engineer responsible for ByteDance's global network incident response and operational stability, including backbone, data center, public cloud, Edge/CDN and Network GWs. - Support the day-to-day operations of the Non-CN global network infrastructure and responder for network incidents and emergencies, leading troubleshooting, mitigation, and service restoration during network failures. - Partner with the 24*7 NOC team as a second-line (L2) operations engineer, collaborating with engineers across multiple time zones to ensure continuous 24*7 global network operations. - Collaborate with network architecture, deployment, and software engineering teams to improve operational tooling, monitoring platforms, and automation systems. - Coordinate with ISPs, vendors, and internal engineering teams to diagnose and resolve network issues as well as conduct post-incident root cause analysis (RCA) and drive remediation to prevent recurrence. - Support network maintenance and change activities, including operational checks and post-change monitoring. Qualification Minimum Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, or a related technical field, or equivalent practical experience. - 2+ years of experience in network operations, network support, or network engineering. - Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS and MPLS related technologies. - Strong sense of ownership with the ability to troubleshoot and resolve network incidents under ambiguity, including timely response during critical outages. - Good communication skills and the ability to collaborate across global teams. Preferred Qualifications - Experience working in large-scale data center networks, cloud infrastructure, OTT platforms, or ISP environments. - Experience in incident management, operational process optimization, and network troubleshooting. - Experience working with network vendors, ISPs, and service providers. - Familiarity with network automation tools or scripting languages such as Python or Shell. Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $162000 - $387600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.