NVIDIA Corporation

Software Platform Support Engineer - GPU Cloud

NVIDIA Corporation$108K — $172K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BS/MS in Computer Science or related field (or equivalent experience)
  • 5+ years experience supporting distributed software systems and end-user platforms
  • Hands-on experience with Linux
  • Familiarity with cloud services: AWS, Azure, OCI, GCP
  • Background in Infrastructure, Networking, Storage, and DevOps tooling
  • Customer Service/Support experience
  • Strong troubleshooting and communication skills

Responsibilities

  • Coordinate with internal teams to provide Tier 1 support for cloud platforms
  • Define and enhance operational workflows, including runbooks and support processes
  • Investigate and triage customer issues, escalating when necessary
  • Report bugs and collaborate with the Site Reliability team
  • Develop tools to enhance customer support processes
  • Understand user workloads and use cases in depth
  • Collaborate with engineering teams to give feedback and develop customer support solutions
  • Participate in on-call rotation for production system support

Benefits

  • Eligible for equity participation
  • Access to a variety of employee benefits
  • Opportunity for professional development
  • Work within a cutting-edge technology environment
  • Flexible working conditions
Full Job Description
The NVIDIA DGX Cloud organization is looking for passionate software support engineers to partner closely with our internal customers to support them on our internal platforms. This partnership requires you to gain a deep understanding of the customer needs, how their application(s) work, assist them in troubleshooting issues, and create documentation to make it easier for users to troubleshoot issues themselves in an ambiguous / fast-moving environment. The support you provide will help our users have a better experience and help shape our platform.

We expect you to have knowledge of supporting cloud-based deployments across compute, storage and networking environments.

What will you be doing:
  • Coordinate with multiple internal teams to provide Tier 1 support for complex cloud platforms
  • Define and improve operational workflows (runbooks, escalation paths, support processes)
  • Triage/investigate root cause of customer issues and escalate as needed
  • File bugs and report issues while working closely with the Site Reliability team
  • Build tooling to improve customer support process and visibility
  • Deeply understand user workloads and use cases
  • Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success
  • Be part of an on call rotation to support production systems


What we need to see:
  • BS/MS degree in Computer science or related areas (or equivalent experience)
  • 5+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux
  • Experience with Kubernetes, AWS, Azure, OCI, and GCP
  • Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling
  • Understanding of data storage technologies (databases, file, block, blob)
  • Customer Service/Support Experience
  • Willingness to work up and down the stack as well as across multiple teams
  • Strong skills in troubleshooting and Communication


Ways to stand out from the crowd:
  • Experience with MLOps workflows or ML infrastructure
  • Familiarity with GPU workloads or distributed training systems
  • SLURM or HPC previous experience
  • Strong drive to work with internal customers and make them successful
  • A drive to improve process with strong organizational skills


Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD - 172,500 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until September 15, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

About NVIDIA Corporation

Nvidia, a global leader in graphics, gaming, and AI technology, offers Nvidia careers and internship opportunities for those passionate about driving innovation in the tech industry. you'll find a company committed to growth, teamwork, and leadership in computer science and machine learning domains.

About Nvidia

A Pioneer in Technology and Innovation

Nvidia has cemented its reputation as a powerhouse in developing advanced graphics processing units (GPUs) and has significantly contributed to the gaming industry's evolution. Moreover, its foray into AI and machine learning has opened new frontiers in technology, making Nvidia a beacon of innovation and a desirable workplace for ambitious tech professionals.

Job Opportunities

Diverse Positions in a Dynamic Field

Nvidia is continuously on the lookout for talented individuals across various domains, including hardware and software engineering, product design, marketing, and sales. Employment opportunities at Nvidia are vast, catering to a wide range of expertise and career aspirations.

Employment in Hardware and Graphics

For those fascinated by the intricacies of hardware and graphics technology, Nvidia offers positions that sit at the forefront of gaming and computing advancements.

Growth in Machine Learning and AI

Nvidia's leadership in AI and machine learning has created numerous vacancies for specialists eager to contribute to groundbreaking projects.

Recruitment in Computer Science

With the constant demand for innovation, Nvidia's recruitment efforts focus on computer science experts capable of pushing the boundaries of what's possible.

Internship Program

Opening Doors to Future Innovators

Nvidia's internship program is designed to nurture the next generation of technology leaders, offering hands-on experience in a culture that celebrates creativity and teamwork.

Benefits and Culture

Interns at Nvidia enjoy a plethora of benefits, from competitive stipends to mentorship opportunities, all within an environment that values growth and learning.

Opportunities for Students

Whether you're an undergraduate, a master's student, or a Ph.D. candidate, Nvidia's internships provide a real-world glimpse into the tech industry, offering valuable experience in various technology fields.

Pathways to Full-Time Employment

Many interns have transitioned into full-time positions, marking the start of successful careers at Nvidia. The internship program is more than a stepping stone into the company; it’s an investment in the professional development of interns. The goal is to ensure that interns are well-equipped for future challenges.

Nvidia Careers: More Than Just a Job

Nvidia offers more than just a job to its employees; it provides a front-row seat on the journey into the future of technology. Nvidia stands as a pillar of innovation with its vast opportunities in hardware, graphics, gaming, machine learning, and computer science. Nvidia careers serve as a launching pad for talented workers who aim to redefine the technological landscape. Whether through full-time positions or internships, joining Nvidia means contributing to a legacy of breakthroughs and becoming part of a global community dedicated to pushing the boundaries of what's possible.
Learn more about NVIDIA Corporation
Size
22,473 employees
Market Cap
$350.4 billion
Industry
Net Income
$4.3 billion
Founded
1993
5 Year Trend
+31.3%
Revenue
$16.6 billion
NASDAQ

Similar Jobs

More Jobs at NVIDIA Corporation

More Information Technology Jobs

Find similar Software Platform Support Engineer - GPU Cloud jobs: