Job Summary
We are seeking a Microsoft 365 System Analyst to provide technical assistance and support for the Microsoft 365 environment. This role focuses on user support, troubleshooting, security and compliance management, and ensuring high availability of services such as Exchange, OneDrive, and Teams. The position serves as an escalation point for complex issues and contributes to the continuous improvement of Microsoft 365 services.
Key Responsibilities
• Provide issue resolution and support for all Microsoft 365 services.
• Serve as an escalation point for complex technical issues unresolved by the Service Desk.
• Troubleshoot system issues using Microsoft 365 tools.
• Analyze usage, performance, and audit reports to identify trends and potential problems.
• Act as a liaison between end users and higher-tier support teams.
• Manage and maintain Microsoft 365 security policies and compliance requirements.
• Create and maintain documentation for Microsoft 365 services, policies, and procedures.
• Participate in the planning and implementation of IT projects related to Microsoft 365 services.
• Develop automation solutions using scripting languages such as PowerShell to streamline tasks.
Required Qualifications
• 7 years of experience administering Microsoft 365 environments in a large organization.
• 7 years of experience with Microsoft 365 tools, including Power Automate, Power Apps, Teams, and OneDrive.
• 7 years of experience implementing governance and compliance policies in a public sector or regulated environment.
• Experience troubleshooting and resolving issues across Microsoft 365 services, including Exchange, Teams, SharePoint, OneDrive, and Viva.
• Knowledge of security best practices for Microsoft 365 services.
• Familiarity with Active Directory, Entra ID, and PowerShell.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management abilities.
• Ability to create technical documentation and deliver user training.
• Experience working with cross-functional IT teams.
Preferred Qualifications
• Experience with SAM tools such as Snow, Flexera, or ServiceNow.
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.
