What you'll be doing

As a Manager within CIBC's Financial Consulting Group, you'll lead and coach a high-performing team focused on enhancing client experience and deepening relationships across our banking centres. You'll build a collaborative culture, working closely with other managers and partners to bring the best of CIBC to our clients and support their financial goals. Your responsibilities include developing business plans, providing ongoing training and coaching, and leveraging advisory tools to drive growth and deliver exceptional service. You'll establish a strong presence in the community, nurture relationships, and ensure that your team consistently delivers convenient, flexible solutions to meet clients' needs. As a people leader, you'll champion CIBC's values, support employee development, and maintain compliance with regulatory and internal policies.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

How you'll succeed

• Sales Leadership and Team Management - Lead and coach your team to improve client experience, deepen relationships, and drive business consolidation to CIBC.
• Client Experience Enhancement - Role model CIBC's Purpose, encourage digital solutions, and create a culture where client concerns are resolved quickly.
• Relationship Building - Foster collaboration across banking centres and with internal partners to maximize opportunities and community growth.
• People Development - Provide training, job shadowing, and development opportunities to build team capabilities and support new products and tools.
• Governance and Compliance - Ensure your team adheres to CIBC's policies, standards, and regulatory guidelines to protect clients and the bank.
• Operational Effectiveness - Recommend improvements to business processes and ensure efficient operations within your span of control.

Who you are

• You're a collaborative leader. You have experience managing people, coaching teams, and building a culture that supports CIBC's mission and values.
• You're client-focused. You consistently deliver high standards of advice and service, putting clients' needs first in every interaction.
• You're a relationship builder. You establish strong connections with clients, employees, partners, and community leaders to drive growth and teamwork.
• You have relevant qualifications. You've successfully completed the Investment Funds in Canada (IFIC) or Canadian Securities Course (CSC); advanced financial planning courses or certifications such as CFP are an asset.
• You're skilled in sales and business development. You bring experience in sales management, advisory coaching, and business development to maximize opportunities.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

Expected End Date
2028-05-05

Job Location
ON-81 Bay Street-Virtual

Employment Type
Regular

Weekly Hours
37.5

Skills
Call Center, Client Service, Coaching, Customer Experience (CX), Inbound Calls, People Management, Quality Assurance (QA) Standards, Work Collaboratively