SUMMARY

The Manager of Product Management for Administration and Back Office Workflows will lead the product strategy, roadmap, and execution for the administrative experiences that support Q2’s digital banking platform, serving more than 27 million users. This role is responsible for the tools and workflows financial institution employees use to configure, manage, support, and operate digital banking across consumer, small business, and commercial segments.

The leader in this role will own critical back-office capabilities that enable efficient administration, user management, entitlements, servicing, operational controls, and platform configuration. They will work closely with product, engineering, implementation, support, customer success, sales, and financial institution stakeholders to modernize administrative workflows, reduce operational friction, improve usability, and ensure scalable platform governance.

This role requires a strong product leader who can balance strategic platform modernization with practical operational needs. The ideal candidate will bring experience managing complex workflow products, translating customer and internal stakeholder needs into actionable product priorities, and leading a team of product managers responsible for high-impact, mission-critical capabilities. Success in this role will be measured by improved operational efficiency, stronger customer satisfaction, reduced support burden, better administrative usability, and continued scalability of Q2’s digital banking platform.

RESPONSIBILITIES

• Own product strategy and roadmap execution for assigned product areas
• Lead, coach, and develop a team of product managers or product owners
• Partner cross-functionally with Engineering, Design, Sales, Customer Success, Support, Implementation, and other stakeholders to deliver product outcomes
• Define and track product success metrics tied to business objectives, customer value, adoption, and operational performance
• Translate customer, market, and internal stakeholder feedback into prioritized product enhancements
• Support business cases, investment planning, and roadmap trade-off decisions for assigned product initiatives
• Drive product adoption, enablement, and continuous improvement across the customer base

EXPERIENCE & KNOWLEDGE

• 6+ years of related experience; advanced degree with 4+ acceptable
• 1–2 years managing and developing employees
• SaaS or financial services background with fraud/security expertise
• Strong Agile experience with Jira/Confluence and release cycles
• Excellent problem‑solving, analytical, and communication skills

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs 64You Earned it

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