Scotiabank

Manager, Process Design & Optimization

Scotiabank$90K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in cost reduction and productivity improvement
  • Lean Six Sigma Green Belt certification and/or PMP preferred
  • Experience with Lean methodology and small to medium scale change initiatives
  • Proficiency in aligning organizational changes with business objectives
  • Strong leadership skills to motivate cross-functional teams

Responsibilities

  • Provide expert advice on business process management and Lean Six Sigma
  • Use analytical methods to assess and implement process optimization
  • Communicate complex ideas to influence leadership on productivity improvements
  • Manage multiple projects across various functional areas
  • Work collaboratively in a team to solve problems and deliver solutions
  • Champion a customer-focused culture to deepen client relationships
  • Ensure adherence to the Bank's risk culture and regulatory compliance

Benefits

  • Ability to drive significant organizational change for increased efficiency
  • Opportunity for personal and career development through skill enhancement
  • Fulfilment from witnessing direct impact of process improvements
  • Recognition from leadership for contributions to success
  • Collaboration opportunities with cross-functional teams and industry experts
Full Job Description
Requisition ID: 263485

As a Manager within the Process Design & Optimization team, you are a team builder and a problem solver by nature who can connect strategy and execution and establish process-oriented rigor in an organization. You are a change agent and a leader. You bring thought leadership in business strategy and process management to effectively deliver operational innovation opportunities to transform Scotiabank. You're well-rounded, with the ability to define the right balance between structure and agility that enables Process Design & Optimization to run fast. Lastly, you are a self-starter with a high degree of rigor, organization, and discipline to get things done.

Is this role right for you? In this role you will:
  • Provide expert advice and guidance to management and staff and internal and external stakeholders about business process management principles, Lean Six Sigma re: the identification, improvement, and sustainment of process improvement initiatives (DMAIC).
  • Use analytical and quantitative problem-solving methods to assess, design and implement process optimization opportunities to better connect, streamline and simplify cross-functional operations. Define meaningful business metrics to drive process effectiveness that delivers business results.
  • Effectively communicate complex ideas and strategically influence middle and executive leadership to adopt productivity improvements and champion change management.
  • Works on upwards of 3-4 waves/projects per year - across Operations, IT&S, Retail & Wealth or Corporate Functions
  • Manage a high volume of competing responsibilities by continuously assessing priorities and responding effectively to rapidly changing demands, including those driven by market conditions, customer needs, and technology-related disruptions.
  • Work collaboratively in a team setting to solve problems and deliver outstanding advice and solutions to engagements partners.
  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge, in supporting team objectives and personal development.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Directs day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits. Communicates the Bank's risk culture and risk appetite statement throughout their teams.
  • Contributes to a high-performance environment where employees invest wisely, take accountability, and work on the right things. Ensure timely, high-quality processes and procedures are efficient and effective to enable our business partners' success and deliver superior customer experience.
  • Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • +3 years of relevant experience, including cost reduction/productivity improvement expertise
  • Lean Six Sigma Green Belt certification and/or PMP is an asset
  • Previous experience with Lean methodology, systems and tools, and small to medium scale change management initiatives.
  • Proficiency in managing organizational changes and ability to align efforts with overall business objectives and develop long-term strategies for sustainable improvement
  • Strong leadership skills to inspire and motivate cross-functional teams, foster collaboration, and drive results.


What's in it for you?
  • Ability to drive significant change within the organization, leading to increased efficiency, cost savings, and improved customer satisfaction
  • Opportunity to enhance skills in leadership, strategic planning, and project management, contributing to personal and career development
  • Fulfilment from seeing the direct impact of process improvements on the organization, leading to greater job satisfaction
  • Recognition from senior leadership and peers for contributing to organizational success, along with increased influence in decision-making processes.
  • Opportunities to collaborate with cross-functional teams, and industry experts, expanding professional network and fostering valuable relationships


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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