American Express

Manager, KYC Programs- Vendor Management

American Express$110K — $130K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of vendor management, third-party risk management, procurement, or sourcing experience.
  • High attention to detail and strong problem-solving skills with proficiency in Excel and PowerPoint.
  • Expertise in contract negotiation and lifecycle management.
  • Familiarity with regulatory frameworks and compliance policies.
  • Experience in collaboration with global teams to drive process improvements.
  • Strong budget and financial reporting management capabilities.
  • Excellent stakeholder management capabilities across various teams.

Responsibilities

  • Develop and execute a comprehensive vendor management strategy for GMNS.
  • Identify and consolidate enterprise vendor relationships for uniformity across the business.
  • Lead due diligence and pre-contract processes to ensure sound vendor decisions.
  • Build and foster strategic partnerships with vendors for ongoing value and innovation.
  • Communicate effectively with stakeholders to clarify complex vendor management concepts.
  • Manage the complete vendor lifecycle including onboarding, monitoring, and offboarding.
  • Conduct performance reviews to evaluate vendor efficiency and adherence to SLAs.

Benefits

  • Opportunity to work in a critical role that shapes vendor strategy.
  • Exposure to complex global teams and cross-functional initiatives.
  • Ability to influence strategic decisions without direct authority.
  • Development of advanced vendor management skills and industry knowledge.
  • Work in a dynamic environment that encourages both execution and strategy.
Full Job Description
Job Description

Global Merchant Financial Crimes Delivery team is part of GRRO and the team is looking to hire a manager of vendor management, responsible for end-to-end ownership of third-party vendor relationships supporting onboarding and refresh capabilities across GMNS. This role drives strategic vendor engagement, ensures compliance with AEMP10 and related policies, and maximizes enterprise value through effective contract management, cost oversight, and cross-functional partnership.

This position plays a critical role in consolidating vendor strategy across the business unit to reduce duplication, control costs, and leverage scale to negotiate stronger outcomes.

Responsibilities

  • Vendor Strategy & Governance:
    • Develop and execute an overarching vendor management strategy for GMNS
    • Identify and rationalize enterprise and multi-market vendor relationships to drive consistency across the Blue Box
    • Lead pre-contract activities including due diligence, data source evaluation, and internal approvals
    • Identify opportunities to enhance vendor capabilities, including adoption of new technologies and automation
  • Third-Party Relationship Management
    • Build and manage strategic vendor partnerships to drive long-term value and innovation
    • Lead and influence without direct authority across global, matrixed teams
    • Communicate complex concepts clearly to key stakeholders
    • Act as the designated Third-Party Relationship Manager (TRM) with full accountability for vendor lifecycle management
    • Own and manage all activities across the vendor lifecycle, including onboarding, ongoing oversight, and offboarding
    • Ensure compliance with all applicable policies
  • Financial Oversight & Reporting
    • Collaborate with market contacts on vendor budgets, forecasts, and actuals, ensuring alignment with financial targets
    • Identify and mitigate risks related to cost overruns and fragmented vendor engagements
    • Drive cost efficiencies by consolidating vendor usage across teams and business unites
  • Vendor Performance & Oversight
    • Conduct regular service reviews to assess vendor performance, SLAs, and cost efficiency
    • Ensure vendors deliver expected capabilities and adhere to contractual obligations
    • Oversee ongoing due diligence, compliance monitoring, and issue remediation
  • Cross-Functional Partnership
    • Partner with Product and Technology teams to define and support technical requirements
    • Act as a central point of coordination for all vendor-related engagements within scope


Qualifications

  • 4+ years of relevant experience with a strong understanding of vendor management, third-party risk management, procurement, and sourcing
  • High attention to detail, proven problem-solving, analytical, communication skills, and proficiency with Excel or reporting tools, and PowerPoint.
  • Strong understanding of contract negotiation and lifecycle management.
  • Strong familiarity with regulatory and policy frameworks.
  • Experience working cross-functionally with global teams to drive process improvements, streamline workflows, and implement operational best practices.
  • Proven ability to manage budgets, forecasts, and financial reporting.
  • Strong stakeholder management skills across product, technology, and business teams.
  • Analytical mindset with ability to develop frameworks, make strategic decisions, and drive efficiency and scale.
  • Ability to thrive in a dynamic environment and balance execution with strategy.
    Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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