TTEC Holdings, Inc.

Manager, Information Security

TTEC Holdings, Inc. • $110K — $130K *
Austin, TX 78745In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience in IT or security management
  • Hands-on experience with security applications/tools like EDR, DLP, SIEM
  • Solid understanding of information security principles and practices
  • Experience in project management and on-call schedules
  • Ability to analyze data and interpret security metrics
  • Familiar with Change Control practices and CAB participation
  • Knowledge of network architectures, firewalls, and operating systems

Responsibilities

  • Manage a team of Information Security Engineers, ensuring task completion and SLA adherence
  • Handle escalations and daily troubleshooting to resolve security incidents
  • Maintain TTEC's security standards to mitigate risks of data loss
  • Oversee the operation of security tools and address any issues that arise
  • Support partner teams with security capabilities and tooling
  • Collaborate across teams to enhance security posture and resolve issues
  • Document and manage tickets to ensure issues are tracked and resolved

Benefits

  • Annual incentive program
  • Comprehensive medical, dental, and vision insurance
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • Tuition reimbursement and access to numerous free online courses
Full Job Description
Manager, Information Security
As an Information Security Manager working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll Do
  • Manage a team ofInformation Security Engineers and drive their performance ensuring timely completion of tasks and adherence to SLA's.
  • Manage escalations, executive reporting and day to day troubleshooting/problem resolution.
  • Maintain TTEC's Information Security standards to reduce risk related to data loss and security incidents.
  • Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed.
  • Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment.
  • Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture.
  • Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services.
  • Create, track, and manage tickets to resolution; validate remediation and escalate issues when required.
  • Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities.
  • Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency.
  • Support network security operations when required and to strengthen our overall security capabilities.
  • Provide backup support during urgent or emergency situations to ensure continuity of security operations
During a Typical Day, You'll
  • Proactively monitor cloud and on-premise environments to identify potential security concerns
  • Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution
  • Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others
  • Analyze trends and system behavior to recognize and address emerging risks or recurring problems
  • Engage with cross-functional teams to better understand the systems and environments you support
  • Communicate effectively with stakeholders regarding incidents, changes, updates, and progress
  • Document findings, update runbooks, and create or refine internal procedures to support consistent operations
  • Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices
  • Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness
What You Bring to the Role.
  • Experience leading technical engineers and managing projects, oncall schedules and IT Incident Response.
  • Knowledge of Change Control best practices with CAB Participation experience preferred.
  • Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM, PAM, Network or other Security oversight and review experience.
  • Knowledge of information security principles, concepts, practices.
  • Knowledge of networks, firewalls, and operating systems.
  • Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
  • Strong analytical skills and able to collate and interpret data from various sources.
What You Can Expect
  • An annual incentive program
  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • Tuition reimbursement and access to thousands of free online courses Visit www.hellottecbenefits.com for more information.
The anticipated range is $110k to $130k USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

#LI-Remote

About TTEC Holdings, Inc.

TTEC Holdings, Inc. provides customer experience solutions and services in the United States, Latin America, Europe, the Middle East, Africa, the Asia Pacific, Canada, and India. The company operates in three segments: Customer Strategy Services, Customer Technology Services, and Customer Growth Services. It offers various customer experience solutions, including customer engagement, customer retention, customer acquisition, customer fraud detection and prevention, and customer self-service, as well as digital transformation, consulting, and analytics services. The company was founded in 1982 and is headquartered in Englewood, Colorado.
Learn more about TTEC Holdings, Inc.
Size
62,000 employees
Market Cap
$2.1 billion
Industry
Business Services
Net Income
$118.6 million
5 Year Trend
+12.3%
Revenue
$1.9 billion
NASDAQ
TTEC
* Ladders Estimates

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