Scotiabank

Manager, Customer Risk Analytics, Retail Credit Risk

Scotiabank$90K — $120K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • In-depth analytics experience and solid business acumen
  • Proficiency in analytical tools like Python, SAS, SQL, and Excel
  • Knowledge of retail banking products such as Credit Cards and Mortgages
  • Strong communication skills for technical concepts presentation
  • At least 2 years of analytical experience and Risk Analytics exposure
  • Bachelor's Degree in relevant fields like Math or Economics
  • Proven leadership experience in managing analytics teams

Responsibilities

  • Monitor retail credit portfolios and conduct in-depth analysis
  • Generate actionable insights from customer data to inform risk strategies
  • Respond to ad-hoc analytics requests from senior stakeholders promptly
  • Collaborate with cross-functional teams on strategic risk initiatives
  • Analyze macroeconomic trends and their impact on customer profitability
  • Develop risk management strategies based on portfolio insights
  • Utilize BI tools for dynamic reporting on key performance metrics

Benefits

  • Collaborative workplace with multiple stakeholder interactions
  • Opportunity to work with advanced analytical technologies
  • Focus on professional growth and developing strong analytics teams
  • Engagement with strategic initiatives that impact credit risk and portfolio optimization
  • Involvement in a customer-focused culture that drives deep client relationships
Full Job Description
Requisition ID: 263536

The Manager, Customer Risk Analytics, Retail Credit Risk, GRM is responsible in monitoring, conducting analysis and making fact-based recommendations across Retail Credit portfolios. The incumbent will deliver customer level analysis in order to provide holistic actionable insights and product-specific risk analytics. Analytics will include, but not limited to, monthly monitoring on balances, delinquency, portfolio and acquisition credit quality. The role is highly technical and requires expert SAS/Python, data analytics and BI tools skills. The incumbent will deliver ongoing portfolio reporting and monitoring to senior management, as well as address ad-hoc data requests. This role works with multiple stakeholders and partners within and outside Scotiabank.

Is this role right for you? In this role, you will:

Accountability 1:Retail Credit Risk Portfolios Tracking & Reporting
  • Use a variety of analytical and reporting tools (ex. SAS, Python, Tableau) to provide dynamic reporting on key performance metrics to various stakeholders in GRM and business lines.
  • Respond to adhoc requests from executives and key stakeholders with a sense of urgency. Perform required data pulls, reconciliations to answer questions. Prioritization and working on more than one request at a time is often required.
  • Provide actionable insights and meaningful messages from the reporting to drive credit risk decisions. Able to tell a story by synthesizing vast amounts of data into coherent messages.
  • Proactively provide strategic analysis that will assist in optimizing risk rewards ratios and grow the portfolios.
  • Collaborate with Acquisition, Account Management and Collections teams to provide measurement and reporting on strategic initiatives such as acquisition dynamics and quality, line optimization and collections effectiveness

Accountability 2: Customer Risk Analytics
  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Identification of portfolio trends and key statistics using advanced analytics; Effective and timely communication of strategic and operational results to the business teams
  • Provide analytical support on a regular and ad-hoc basis focusing on driving business growth and profits and minimizing loss
  • Leverage internal/external analytics tools as well current macroeconomic & industry trend to evaluate its impact on customer & profitability of the bank; keep senior management abreast with these insights and recommendation to mitigate those risks
  • Work closely with Global Risk Management teams to understand intrinsic & external risk factors for the lending portfolio; develop risk management strategies to optimize risk and revenue
  • Using our data, continually develop and refine a more holistic customer view.


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
  • In-depth analytics experience and solid business acumen are required. Extensive analytics and decision support experience is strongly preferred along with a comprehensive understanding of portfolio optimization and financial P&L levers.
  • Proactive, self-directed, and able to work independently as well as collaboratively in a team
  • The incumbent must have a good knowledge of the bank's lending products, including Credit Cards, Line of Credits, Mortgages, and Auto Loans and should have familiarity with the Bank's Risk Management activities.
  • Proficiency utilizing a variety of analytical tools including Python, R, SAS, SQL and Excel and a solid knowledge and understanding of advanced analytical concepts and methodologies.
  • A proven ability to extract and interpret data; transform it into meaningful and actionable business insights effectively and accurately.
  • Exceptional oral and written communication skills, with a demonstrated ability to present and translate highly technical concepts to a wide audience.
  • A strong sense of urgency and a proven ability to understand, and effectively assess multiple, ongoing requests.
  • Strong prioritizing, planning, analytical, presentation, project management, people management and relationship building skills
  • Proven track record of success in maintaining, leading and motivating a productive team of analytics professionals.
  • Displays a high level of analytical maturity and sophistication, financial acumen and a solid understanding of profit drivers, KPIs and other factors that will contribute to successful growth initiatives.
  • Bachelor's Degree in Math, Engineering, Computer Science, Marketing, Economics or Statistics
  • 2+ years analytical experience required
  • 2+ years' experience in Database Marketing and/or Risk Analytics
  • Must be proficient with MS Office, SAS/Python, SQL, Power BI, Tableau
  • Strong prioritizing, planning, analytical, presentation, project management, people management and relationship building skills
  • 2+ years' experience in Retail Products (preferred)


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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