We are looking for an experienced and mission-driven
Manager, Accessibility Services to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training.
This role is central to accessiBe's commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company.
What will you do:Team Leadership & Operations
- Lead, mentor, and manage a team of Accessibility Experts and related specialists
- Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs
- Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence
- Establish and continually refine auditing practices, frameworks, and tools
Customer Experience & Vendor Ecosystem
- Ensure a best-in-class customer experience across all professional services engagements
- Manage and collaborate with external vendors, contractors, and ecosystem partners
- Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs
Cross-Functional Collaboration
- Partner with R&D and Product to bring accessibility insights into product direction and innovation
- Support Sales teams with technical expertise, scoping, and accessibility thought leadership
- Collaborate with internal stakeholders to develop GTM strategies in existing and new territories
Accessibility Knowledge & Internal Enablement
- Drive company-wide accessibility knowledge, standards, and practices
- Design and deliver accessibility training for internal teams, especially Product and R&D
- Promote an accessibility-first culture across accessiBe
Requirements:- 5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency
- Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies
- Proven experience building accessibility processes, methodologies, and scalable service delivery systems
- Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams
Why You'll Love Working Here- Scale & Leverage: In this role, your impact is exponential. Every agency you empower helps hundreds of websites become accessible
- Growth: We are scaling fast, and our Partner Program is a massive focus for the company
- The Vibe: We work hard, but we don't take ourselves too seriously. Expect a collaborative culture, open doors, and a team that actually likes each other
- The Perks: Competitive Salary, Equity, Comprehensive Health Benefits, Generous PTO
- Salary Expectations: $120,000 - $140,000 base salary
- Location: The position is eligible for remote work
