Job Summary:The Lead, Implementation Consultant plays a critical role in driving value for OpenGov customers by leading the seamless and successful implementation of our solutions. This position requires advanced product knowledge, extensive subject matter expertise, and the ability to provide creative and effective solutions. The Lead, Implementation Consultant oversees complex implementation projects, provides mentorship to team members, and contributes strategically to delivery operations, sales scoping, and product development efforts. This role also involves establishing cross-functional relationships and delivering on organizational objectives while ensuring maximum value for customer investments.
Responsibilities:- Lead and manage complex, end-to-end implementation projects for new and expanding customers, including data requirements gathering, technical platform configuration, administrator training, and other implementation needs.
- Serve as the primary technical advisor for customers, ensuring effective communication, smooth deployment, and alignment with organizational objectives.
- Act as a trusted advisor to government officials and staff, guiding them through the implementation process and empowering them to become advocates for OpenGov solutions.
- Analyze and address customer requirements and pain points, collaborating with cross-functional teams to develop tailored solutions that simplify, enhance, and automate workflows.
- Develop deep expertise in governmental processes across multiple states to better meet diverse customer needs and provide innovative solutions.
- Collaborate with the engagement and adoption teams to deliver a consistent and exceptional customer experience, including training programs for new customers.
- Establish and refine best practices for data environments and customer verticals to enhance implementation efficiency and scalability.
- Gather, document, and communicate customer feedback and feature requests, contributing to product discussions and ensuring OpenGov's competitive edge.
- Work closely with internal departments, such as Research and Development and Sales, to drive delivery efficiencies and inform product roadmaps.
- Mentor and provide training to team members, fostering professional growth and sharing best practices.
- Take ownership of strategic initiatives, providing guidance on complex matters and contributing to the delivery of tactical business targets.
Requirements and Preferred Experience:- Minimum of 6-8 years of experience in the public sector, government technology or related areas such as Finance/Accounting, Utility Billing, Tax & Revenue, Budgeting, Procurement, or similar.
- At least 4 years of experience in software implementation consulting or equivalent roles involving external clients.
- Advanced knowledge of analyzing and reporting large volumes of financial or relevant data with a strong understanding of governmental concepts and practices.
- Proficiency in training customers on software solutions to address key workflows and business processes.
- Advanced Excel skills (e.g., functions/formulas, v-lookup, pivot tables, error-checking, report formatting).
- Strong skills in conceptualization, modeling, and design to develop efficient solutions.
- Proven ability to lead and mentor teams, fostering a culture of collaboration and professional growth.
- Strong track record of working in fast-paced environments, managing internal procedures, and driving process improvements.
- Excellent verbal and written communication skills with the ability to build and maintain productive relationships with customers and internal teams.
- Ability to effectively network and influence stakeholders across disciplines.
- Demonstrated ability to adapt quickly to changes in product features and strategically address evolving customer needs.
- Familiarity with SaaS solutions, APIs, or Cloud technologies.
- Knowledge of Agile & Scrum methodologies.
Key Competencies:- Advanced problem-solving skills with the ability to evaluate variable factors and adapt complex techniques to obtain results.
- Strong judgment and creativity in developing solutions aligned with organizational objectives.
- Proactive and results-oriented, ensuring successful delivery of customer projects and organizational goals.
- Commitment to exceptional customer service and continuous improvement.
CompensationChicago, IL: $120,000 - $130,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Benefits That Work for YouEnjoy an award-winning workplace with the benefits to match, including:
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches.
