Lead Developer IV - Contact Center | Chicago, Illinois, United States Lead Developer IV - Contact Center Location: Chicago, IL (Hybrid) | C2C About the Role Join a forward-thinking team as a Lead Developer IV driving innovative contact center solutions for a dynamic enterprise. This hybrid position, based in Chicago, offers the opportunity to architect and implement cutting-edge integrations and modernizations using the latest technologies. You'll lead cloud migration initiatives, shape technology direction, and mentor a talented team in an Agile/Scrum environment-perfect for seasoned developers seeking both technical challenge and leadership growth. Responsibilities - Design and implement enterprise integration solutions leveraging APIs, middleware, event-driven architectures, and cloud-native services - Architect seamless data flows and integrations between contact center platforms, workforce management systems, HR applications, reporting tools, data warehouses, and analytics platforms - Lead cloud migration and modernization projects for operational applications and reporting platforms - Develop highly responsive web applications and sites with engaging, mobile-friendly user experiences - Ensure cross-browser compatibility, page optimization, and SEO best practices - Guide and enforce industry standards and governance for web applications - Collaborate closely with Quality Assurance teams to deliver high-quality, tested solutions - Analyze benefits of IT solutions and contribute to technology roadmap decisions - Stay abreast of emerging web and integration technologies, sharing knowledge with your team - Supervise and mentor staff, including participation in recruitment and performance reviews Required Skills and Experience - Bachelor's degree in Computer Science, Engineering, or related field - 8+ years of senior-level experience in web application and integration development - Mastery of HTML5, CSS3, JavaScript, and JS frameworks (jQuery, Angular, Ember) - Advanced skills in object-oriented programming (.NET/C#, Java, PHP, Ruby) - Proficiency with REST APIs, AJAX, XML, JSON, and MVC frameworks - Experience with AWS cloud services and cloud-native architecture - Expertise in responsive design, mobile interfaces, and cross-browser solutions - Deep knowledge of SQL, relational database modeling, and advanced queries - Experience with source control systems like Git, SVN, or TFS - Strong team leadership capabilities in Agile/Scrum environments Preferred Skills - Experience with workforce management and HR systems integrations - Knowledge of data warehouse and analytics platform architectures - Familiarity with Adobe Photoshop and graphic editing tools - Prior experience with IIS and Apache web server configuration Benefits - Career growth through leadership opportunities and exposure to cutting-edge enterprise technologies - Collaborative, innovative hybrid work environment - Professional development and ongoing learning encouraged - Competitive compensation and project diversity How to Apply Ready to take your career to the next level? Submit your resume today. Local and Houston-based candidates preferred; fully remote not considered.