Monitoring and analyzing session data to understand customer behavior and identify site issues that are adversely impacting conversion; creating alerts, scorecards, reports, and dashboards to support growing business needs.
Consult with and assist computer operators or system analysts to define and resolve problems in running computer programs; perform unit testing Assist in system and user testing Fix errors and bugs that are identified in the course of testing.
Responsible for interpreting architecture and design, code reviews, mentoring, guiding and monitoring programmers, ensuring adherence to programming and documentation policies, software development, testing and release.
Provide Oracle Application systems administration including management and maintenance which includes: assigning printers, configuring and monitoring concurrent managers, scheduling jobs, setting up profile options and administration of Oracle workflow.
Configuring service catalog, workflows, writing client side & server side scripts in service now; build strong collaborative partnerships across functional lines and at all levels within the organization and the business.
Design and implement internal systems, processes, and best practices to be used by other teams designed to increase productivity; work closely with Product Owners to drive new feature creation, software testing and quality assurance.
Contribute to the development of team standards, policies, and procedures, and adhere to IT standards, policies and procedures; oversee and monitor EUC services performance and ensure CSAT are met and/or exceed required service levels.
Responsible for resolving Technical challenges with the underlying Architecture and improving the overall performance of the Tealeaf system; makes technical recommendations on application performance improvement initiatives and overall applications monitoring.