Req ID: 389618

We are currently seeking a Junior Contact Center Developer

Day to Day job Duties

• Develop and maintain contact center applications, integrations, and automation solutions.

• Support contact center platforms, telephony systems, IVR workflows, call routing, and related technologies.
• Assist in integrating contact center solutions with CRM, customer service, and backend business applications.
• Develop and support REST APIs, data exchanges, and system integrations.
• Create automation scripts using Python and other scripting technologies to improve operational efficiency.
• Troubleshoot production issues and provide application support for business users.
• Participate in testing, deployment, and release activities.
• Monitor application performance and help identify opportunities for improvement.
• Maintain technical documentation, support procedures, and knowledge articles.
• Collaborate with business, operations, infrastructure, and vendor teams to deliver enhancements and resolve issues.

Basic Qualifications

• 3+ years of experience in software development, application support, or contact center technologies.
• 3+ years of experience with Python, JavaScript, or similar programming languages.
• Understanding of APIs, web services, and system integrations.
• Basic knowledge of SQL and data management concepts.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience with contact center platforms such as Genesys, Amazon Connect, Five9, NICE CXone, or similar technologies.
• Exposure to VoIP, PBX, IVR, call routing, or telephony integrations.
• Experience with Node.js, REST APIs, and cloud-based applications.
• Familiarity with AWS services, automation tools, and scripting technologies.
• Knowledge of CRM platforms and customer support workflows.
• Exposure to AI-powered customer service, chatbots, or voice automation solutions.

Technical Skills

• Python
• JavaScript / Node.js
• REST APIs
• SQL Databases
• Git / Source Control
• Application Integration
• Contact Center Technologies
• Telephony & VoIP Fundamentals
• Troubleshooting & Production Support

Key Competencies

• Customer-first mindset
• Problem solving and analytical thinking
• Collaboration and teamwork
• Continuous learning
• Strong attention to detail
• Ability to work in a fast-paced environment

Education

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $75,168.00 to $130,500.00. This range reflects the minimum and maximum target compensation for the position across all US locations.

Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

#LI-NorthAmerica

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.