NTT DATA Services

ITSM Scrum Master

NTT DATA Services • $100K — $120K *
San Diego, CA 92154In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of IT Service Management (ITSM) experience with knowledge of Incident, Problem, Change, Knowledge, and Service Catalog Management.
  • 3+ years in ServiceNow ITSM platform administration and support, focusing on workflow management and service optimization.
  • 3+ years as a Scrum Master in Agile environments with a deep understanding of Agile methodologies.
  • Bachelor's degree in Computer Science or equivalent experience.

Responsibilities

  • Facilitate Agile delivery teams as Scrum Master, ensuring adherence to Agile principles.
  • Lead Program Increment (PI) Planning to manage dependencies and align Agile Release Trains (ARTs).
  • Optimize Azure DevOps boards and manage backlog refinement, sprint execution, and reporting.
  • Oversee ITSM processes in ServiceNow to ensure operational excellence.
  • Act as Incident and Change Manager to resolve critical incidents and minimize disruptions.
  • Monitor performance metrics, prepare reporting dashboards, and champion process improvements.
  • Collaborate with business stakeholders and technical teams to ensure project success.

Benefits

  • Work in a high-visibility role in a dynamic Agile environment.
  • Opportunity to influence strategic ITSM and Agile processes.
  • Collaborative team culture focused on continuous improvement and innovation.
  • Access to professional development and training resources.
Full Job Description
We are currently seeking a ITSM Scrum Master to join our team in San Diego, California (US-CA), United States (US).

Job Responsibilities:
  • Serve as Scrum Master for Agile delivery teams, facilitating sprint planning, daily stand-ups, sprint reviews, retrospectives, and ensuring adherence to Agile Scrum principles.
  • Lead and coordinate Program Increment (PI) Planning activities, managing dependencies, risks, and alignment across Agile Release Trains (ARTs).
  • Manage and optimize Azure DevOps boards, backlog refinement, sprint execution, workflow tracking, and Agile delivery reporting.
  • Oversee ITSM processes within ServiceNow, including Incident, Problem, Change, Knowledge, and Service Catalog management to ensure operational excellence.
  • Act as Incident and Change Manager, driving timely resolution of critical incidents, coordinating change approvals, and minimizing service disruptions.
  • Monitor Agile and ITSM performance metrics, prepare dashboards and reports, and drive continuous process improvement initiatives.
  • Collaborate with business stakeholders, product owners, technical teams, and leadership to ensure successful delivery of services and project objectives.

Basic Qualifications:
  • 3+ years of hands-on experience in IT Service Management (ITSM) with strong knowledge of Incident, Problem, Change, Knowledge, and Service Catalog Management.
  • 3+ years of experience administering and supporting the ServiceNow ITSM platform, including workflow management and service process optimization.
  • 3+ years of Scrum Master experience in Agile delivery environments with a strong understanding of Agile Scrum methodologies and frameworks.


Degree: Bachelors in Computer Science or equivalent work experience

Nice to Have:
  • Proven experience facilitating PI Planning events and supporting Agile Release Train (ART) execution in scaled Agile environments.
  • Strong expertise in Azure DevOps, including backlog management, sprint planning, work item tracking, dashboards, and Agile reporting.
  • Demonstrated experience in stakeholder management, risk mitigation, dependency management, and cross-functional team coordination.
  • Excellent communication, facilitation, problem-solving, and leadership skills with the ability to drive continuous improvement and delivery excellence.

About NTT DATA Services

NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
Learn more about NTT DATA Services
Size
151,991 employees
Industry
Technical Services
Founded
1988
NASDAQ
NTTDF
* Ladders Estimates

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