Salary : $108,228.00 - $142,020.00 Annually
Location : Olympia, WA
Job Type: .REGULAR: Full-Time
Job Number: 2026-83
Division: Information Services Division
Department: Infrastructure-Enterprise Systems and Services (I5G)
Opening Date: 09/10/2026
Closing Date: 10/1/2026 11:59 PM Pacific

Position Profile
Supervises and coordinates the work of assigned Information Technology (IT) professionals in a line of court business or technical discipline to oversee the day-to-day operations and provide direction on work priorities and technical solutions to enhance the capabilities of the Judicial Information System (JIS) that support Washington Courts operations.
Administrative Office of the Courts
IT Supervisor - Enterprise Systems and Support

Information Services Division
POSITION DETAILS
Job #: 2026-83

Status: Regular, Full-Time

Location: Olympia, Washington

Salary: Range 77: $108,228 - $142,020 per year (DOQ).

Opens: September 10, 2026

Closes: October 1, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
This position requires at least 2 days per week working onsite at AOC facilities

Duties and Responsibilities

• The supervisor is delegated full supervisory duties for the assigned unit, including: overseeing daily operations; onboarding, orientation, and training of new staff; setting and communicating job requirements, performance expectations and standards; managing performance; taking action on leave requests; recommending travel, training, purchases and equipment to Section Manager; resolving minor workplace conflicts; workforce planning; making recommendations to the ISD Section Manager for discussion with the ISD Director regarding hiring, discipline and termination actions; and acting as liaison to other AOC sections (e.g., HR, Staff Services, CSD) for the unit. This position works closely with business and project stakeholders and their section managers to implement established directions and priorities for IT solutions serving the needs of the Washington courts. Supervises a team of at least five (5) technical positions.
• Oversees the technical operations of z/OS mainframes, storage, DB2 and other databases, various environments, and account security.
• Ensures all ISD technical policies, processes, procedures and reviews are followed and adhered to.
• Provides expert level advice to the business owner regarding technology solutions and facilitates business partner communications, if applicable.
• Provides input to business, vendor(s) and AOC Management to develop application portfolio or technical discipline strategy and ensure that strategy aligns with the AOC Enterprise Technology Strategy and Roadmap. Establish program long-term strategic objectives for inclusion in the technical roadmap.
• Coordinates with the ISD Architecture and Strategy Section in planning and delivering enhancements, architectural design, development, reporting and analytics that deliver value across the application portfolio or technical discipline.
• Partners with internal and external IT groups to develop and support systems and services.
• Provides supporting documentation or artifacts to assist with the decision making process.
• Manages staff and ensures the team delivers high quality products in coordinated releases with planned schedules.
• Understands technology operations and how the business application/system impacts these operations as well as how technology operations impact the business.
• Keeps abreast of new technology and how it can be applied in alignment with the AOC Enterprise Architecture direction to benefit the courts.
• Provides input to ISD planning and budgeting.
• Performs other duties as required.

Qualifications and Credentials
Relevant experience may substitute for education on a year for year basis.

Required:

A Bachelor's degree in information technology, business or public administration, or an allied field; Master's degree or post-graduate work preferred; AND:

• At least ten (10) years of combined experience in systems development, systems analysis, database administration, IT project management, business analysis, business process management or requirements engineering.
• Demonstrated experience executing supervisory responsibilities through:
  • At least four (4) years of senior level experience in system life-cycle development and support of complex IT systems; OR
  • At least four (4) years of progressive responsibility, including decision making, leading teams, coaching and mentoring staff; OR
  • At least five (5) years of experience as a technical lead, technical analyst, solutions architect or other technical specialty.

Desired:

• Certified Project Manager or equivalent
• Scrum Master Certification
• Professional technical certifications

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Leadership and interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, management, and others; mentors and works effectively with people of different abilities/skills.
• Ability to lead a team and resolve interpersonal conflicts.
• Ability to effectively communicate both orally and in writing to proficiently communicate in written reports and deliver information through presentations.
• Communication skills that facilitate effective, appropriate information exchanges at all levels within the AOC and the Washington Courts.
• Proficient in utilizing Microsoft 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with expertise appropriate to the responsibilities of the role.
• Ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.

• Strong facilitation/negotiation skills; ability to interface with and influence people at multiple levels within the organization.

• Understands customer expectations and ensures work meets those expectations.
• Ability to estimate project effort, staffing, and financials; skill to manage time, and resources to accomplish goals and objectives.
• Ability to logically integrate information to form effective goals, objectives, timelines, action plans and solutions; prioritization; effective time management.

• Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions.

• Ability to multi-task and effectively coordinate multiple projects simultaneously.
• Ability to identify risks and outcomes associated with courses of action; ability to develop action plans/strategies for the purpose of ensuring the desired outcome.
• Ability to accomplish work objectives in cooperation with agency, court and state colleagues and officials.
• Ability to achieve excellent results with little need for direction/oversight.
• Ability to accept personal responsibility for the quality and timeliness of work.
• Ability to exercise judgment and make timely, sound, strategic decisions and recommendations consistent with organizational objectives.
• Ability to delegate effectively.
• Positive attitude and creativity in generating solutions.
• Strong background in highly technical products.

• Broad IT generalist knowledge with an understanding of applications, data, and hardware; along with proven skills, business acumen, and discipline to ensure alignment among solution, business, and IT architecture.
• Proficient in all aspects of designing and constructing application systems; as well as in developing requirements, use cases, and design specifications for new and existing applications.
• Ability to embrace change, develop innovative approaches, and transition to new technologies and methodologies where benefits of doing so recommend.
• Strong project management knowledge and understanding of the software development life cycle such as waterfall, SCRUM, and/or Agile.
• Ability to adjust priorities in rapidly changing environments, work well under pressure, and provide technical leadership in multiple projects concurrently.
• Proven ability to work effectively with business owners, business analysts, other architects, application development and testing staff, project managers and managers within a large matrix organization.
• Proven ability to communicate effectively with stakeholders.

Supplemental Information

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

We are a team-oriented culture, and a balance of family and work-life in a wonderful community. We offer a family-friendly package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.

Our compensation plan includes:

• Health, Dental, and Vision Plans
• Retirement Plan Options
• Deferred Compensation Plan
• Paid Time Off (Vacation, Sick Leave and Holidays)
• Paid Basic Life Insurance Policy and Long Term Disability Insurance
• Employee Assistance Program
• Flexible Spending Account and Dependent Care Assistance Program
• Public Service Loan Forgiveness

Part-time employees will receive benefits on a pro-rated basis.

To learn more details about all we have to offer, visit the benefits page at
01

Which of the following best describes how you meet the qualifications for this position?

• A bachelor's degree in information technology, business or public administration, or an allied field AND ten (10) years of combined experience in systems development, systems analysis, database administration, IT project management, business analysis, business process management or requirements engineering.
• Fourteen (14) years of experience in systems development, systems analysis, database administration, IT project management, business analysis, business process management or requirements engineering.

02

Check one or more of the following you have supervisory experience with.

• Four (4) years of senior level experience in system life-cycle development and support of complex IT systems.
• Four (4) years of progressive responsibility, including decision making, leading teams, coaching and mentoring staff.
• Five (5) years of experience as a technical lead, technical analyst, solutions architect or other technical specialty.

03

How many years of supervisory experience do you have in system life-cycle development and support of complex IT systems?

• I have 0-3 years of this experience.
• I have 4-5 years of this experience.
• I have 6-7 years of this experience.
• I have 8-9 years of this experience.
• I have 10 years or more of this experience.

04

How many years of progressive responsibility, including decision making do you have leading teams, coaching and mentoring staff?

• I have 0-3 years of thi