IT Supervisor - Enterprise Systems and Support

State of Washington • $108K — $142K *
Olympia, WA 98501In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in information technology, business or public administration; Master's preferred
  • 10+ years in systems development, analysis, or IT project management
  • 4+ years in supervising complex IT systems or leading teams
  • Experience as a technical lead or solutions architect for 5+ years
  • Certifications such as Project Manager or Scrum Master are desired

Responsibilities

  • Supervise and coordinate IT professionals, overseeing daily operations
  • Manage performance and conduct staff onboarding and training
  • Ensure adherence to technical policies and processes
  • Provide expert technological advice to business owners
  • Develop application portfolio strategy aligning with AOC's technology roadmap
  • Coordinate with architecture teams to enhance IT solutions
  • Partner with IT groups to deliver impactful systems

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • Flexible spending account for health expenses
  • Long-term disability and basic life insurance options
  • Dependent care assistance for child or elder care
  • Access to various wellness programs and additional insurance options
Full Job Description
Salary : $108,228.00 - $142,020.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Job Number: 2026-83
Department: Administrative Office of the Courts
Opening Date: 09/10/2026
Closing Date: 10/1/2026 11:59 PM Pacific

Description
Supervises and coordinates the work of assigned Information Technology (IT) professionals in a line of court business or technical discipline to oversee the day-to-day operations and provide direction on work priorities and technical solutions to enhance the capabilities of the Judicial Information System (JIS) that support Washington Courts operations.
Administrative Office of the Courts
IT Supervisor - Enterprise Systems and Support

Information Services Division
POSITION DETAILS
Job #:2026-83

Status: Regular, Full-Time

Location: Olympia, Washington

Salary: Range 77: $108,228 - $142,020 per year (DOQ).

Opens: September 10, 2026

Closes: October 1, 2026. AOC reserves the right to close the recruitment at any time but no sooner than seven calendar days after posting.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
This position requires at least 2 days per week working onsite at AOC facilities

Duties
  • The supervisor is delegated full supervisory duties for the assigned unit, including: overseeing daily operations; onboarding, orientation, and training of new staff; setting and communicating job requirements, performance expectations and standards; managing performance; taking action on leave requests; recommending travel, training, purchases and equipment to Section Manager; resolving minor workplace conflicts; workforce planning; making recommendations to the ISD Section Manager for discussion with the ISD Director regarding hiring, discipline and termination actions; and acting as liaison to other AOC sections (e.g., HR, Staff Services, CSD) for the unit. This position works closely with business and project stakeholders and their section managers to implement established directions and priorities for IT solutions serving the needs of the Washington courts. Supervises a team of at least five (5) technical positions.
  • Oversees the technical operations of z/OS mainframes, storage, DB2 and other databases, various environments, and account security.
  • Ensures all ISD technical policies, processes, procedures and reviews are followed and adhered to.
  • Provides expert level advice to the business owner regarding technology solutions and facilitates business partner communications, if applicable.
  • Provides input to business, vendor(s) and AOC Management to develop application portfolio or technical discipline strategy and ensure that strategy aligns with the AOC Enterprise Technology Strategy and Roadmap. Establish program long-term strategic objectives for inclusion in the technical roadmap.
  • Coordinates with the ISD Architecture and Strategy Section in planning and delivering enhancements, architectural design, development, reporting and analytics that deliver value across the application portfolio or technical discipline.
  • Partners with internal and external IT groups to develop and support systems and services.
  • Provides supporting documentation or artifacts to assist with the decision making process.
  • Manages staff and ensures the team delivers high quality products in coordinated releases with planned schedules.
  • Understands technology operations and how the business application/system impacts these operations as well as how technology operations impact the business.
  • Keeps abreast of new technology and how it can be applied in alignment with the AOC Enterprise Architecture direction to benefit the courts.
  • Provides input to ISD planning and budgeting.
  • Performs other duties as required.


Qualifications
Relevant experience may substitute for education on a year for year basis.

Required:

A Bachelor's degree in information technology, business or public administration, or an allied field; Master's degree or post-graduate work preferred; AND:
  • At least ten (10) years of combined experience in systems development, systems analysis, database administration, IT project management, business analysis, business process management or requirements engineering.
  • Demonstrated experience executing supervisory responsibilities through:
    • At least four (4) years of senior level experience in system life-cycle development and support of complex IT systems; OR
    • At least four (4) years of progressive responsibility, including decision making, leading teams, coaching and mentoring staff; OR
    • At least five (5) years of experience as a technical lead, technical analyst, solutions architect or other technical specialty.

Desired:

  • Certified Project Manager or equivalent
  • Scrum Master Certification
  • Professional technical certifications

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES
  • Leadership and interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, management, and others; mentors and works effectively with people of different abilities/skills.
  • Ability to lead a team and resolve interpersonal conflicts.
  • Ability to effectively communicate both orally and in writing to proficiently communicate in written reports and deliver information through presentations.
  • Communication skills that facilitate effective, appropriate information exchanges at all levels within the AOC and the Washington Courts.

  • Proficient in utilizing Microsoft 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with expertise appropriate to the responsibilities of the role.
  • Ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.

  • Strong facilitation/negotiation skills; ability to interface with and influence people at multiple levels within the organization.

  • Understands customer expectations and ensures work meets those expectations.
  • Ability to estimate project effort, staffing, and financials; skill to manage time, and resources to accomplish goals and objectives.
  • Ability to logically integrate information to form effective goals, objectives, timelines, action plans and solutions; prioritization; effective time management.

  • Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions.

  • Ability to multi-task and effectively coordinate multiple projects simultaneously.
  • Ability to identify risks and outcomes associated with courses of action; ability to develop action plans/strategies for the purpose of ensuring the desired outcome.
  • Ability to accomplish work objectives in cooperation with agency, court and state colleagues and officials.
  • Ability to achieve excellent results with little need for direction/oversight.
  • Ability to accept personal responsibility for the quality and timeliness of work.
  • Ability to exercise judgment and make timely, sound, strategic decisions and recommendations consistent with organizational objectives.
  • Ability to delegate effectively.
  • Positive attitude and creativity in generating solutions.
  • Strong background in highly technical products.

  • Broad IT generalist knowledge with an understanding of applications, data, and hardware; along with proven skills, business acumen, and discipline to ensure alignment among solution, business, and IT architecture.
  • Proficient in all aspects of designing and constructing application systems; as well as in developing requirements, use cases, and design specifications for new and existing applications.
  • Ability to embrace change, develop innovative approaches, and transition to new technologies and methodologies where benefits of doing so recommend.
  • Strong project management knowledge and understanding of the software development life cycle such as waterfall, SCRUM, and/or Agile.
  • Ability to adjust priorities in rapidly changing environments, work well under pressure, and provide technical leadership in multiple projects concurrently.
  • Proven ability to work effectively with business owners, business analysts, other architects, application development and testing staff, project managers and managers within a large matrix organization.
  • Proven ability to communicate effectively with stakeholders.


Supplemental Information
HOW TO APPLY
For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position:
IMPORTANT INFORMATION
  • The workweek may fluctuate depending on workload or agency needs.
  • Overnight travel may be required based on business needs.
  • This position is not overtime eligible.


Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

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