Salary: $86,688.00 - $113,736.00 Annually
Location : Olympia, WA
Job Type: PROJECT-Funded: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-79
Division: Court Services Division
Department: CSD - Court Consulting and Technical Assistiance (C60)
Opening Date: 08/27/2026
Closing Date: 9/13/2026 11:59 PM Pacific

Position Profile
Are you a strategic thinker with a passion for making systems work better for everyone? The Administrative Office of the Courts (AOC) is looking for a dynamic Business Analyst to help drive one of the most impactful initiatives in our state the Blake Refund Program.
This is more than a job. It's a chance to be part of a transformative effort supporting the State v. Blake refund project, which helps ensure fairness and justice across Washington's court system. You'll be at the center of it all, working with a diverse team of professionals-from court clerks and administrators to technical experts and judicial officers.
In this role, you'll dive deep into understanding how our statewide court systems operate, uncover what they need to do better, and help shape the tools that make justice more accessible. You'll gather and document business requirements, analyze systems, and support quality assurance efforts that directly impact how courts serve communities.
You'll work independently, but never alone collaborating closely with the Court Services Division and partner agencies, all while making decisions that matter. If you thrive in a mission-driven environment and enjoy solving complex problems with real-world impact, we'd love to meet you.
Washington Courts Employment Opportunity

Administrative Office of the Courts
Business Analyst

Court Business Office

Blake Refund Program
Our Mission: To advance the timely, effective, and equitable operations of the Washington State judicial branch.
The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.
Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.
POSITION DETAILS
Job: 2026-79

Status: Project, Full-Time*

Location: Olympia, Washington

Salary: Range 68: $86,688 - $113,736 per year (DOQ).

Opens: August 27, 2026

Closes: September 13, 2026. Candidates are encouraged to apply early. AOC reserves the right to close the recruitment at any time but no sooner than seven days after posting.
*Duration: This is a Blake Refund project position that is currently funded through June 30, 2027. It is anticipated that further funding will be approved through December 31, 2027.
WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION
AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.
This position requires you to be in the office at least two (2) days per week.

Duties and Responsibilities
Some of the duties you will perform are:

• Plan, schedule and lead the management of requirements for complex solutions.
• Elicit business requirements from internal and external subject matter experts.
• Serve as a liaison between stakeholders and technical personnel to ensure that business needs are clearly defined, understood and translated into technical solutions.
• Translate business requirements into user stories, use cases and acceptance criteria.
• Develop and maintain requirements documentation.
• Develop and maintain requirements traceability matrices for requirement management and re-use.
• Analyze requirements for completeness and testability.
• Review test results to confirm that test acceptance criteria have been met.
• Provide consultation to project stakeholders.
• Conduct intensive, in-depth systems analysis for new or enhancements for small to large and highly complex applications and systems.
• Carries out analysis, review and interpretation of existing case management system reports, makes recommendations for enhancements of existing reports and creation of new reports to assist the courts.
• Recommends enhancements to court business processes.
• Performs research that includes source document and accounting report analyses, business process review, including steps to reproduce results in the process of identifying issues and initiating resolution.

Qualifications and Credentials

• Eight (8) years of information technology experience, which includes three (3) years of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

OR

• Associate degree in computer science, information systems or related technical/business discipline and six (6) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

OR

• Bachelor's degree in computer science, information systems or related technical/business discipline and four (4) years of information technology experience including direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

OR

• Master's degree in computer science, information systems or related technical/business discipline with one (1) year of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering activities with stakeholders, analyzing and evaluating business functions/processes for deficiencies and enhancements, and recommending solutions to address business needs.

*Relative IT Experience includes systems and software requirements development and management, software or systems development following the software development lifecycle and project management practices.
THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Judicial & Court Operations Expertise - Deep understanding of court structures, case types, jurisdictional nuances, case flow, calendaring, clerk and administrator functions, and courtroom procedures.
• Data Analysis & Evidence Based Decision Making - Skilled in collecting, interpreting, and reporting court performance data; identifying trends, root causes, and using research and best practices to guide recommendations.
• Process Improvement & Strategic Planning - Proficient in workflow mapping, identifying inefficiencies, recommending improvements, and aligning operational changes with long-term justice system goals.
• Project Management & Change Navigation - Experienced in planning and executing projects, managing timelines and stakeholders, and supporting courts through system transitions and policy shifts.
• Communication & Facilitation - Strong ability to translate complex concepts into clear language, lead consensus-building discussions, adapt communication to diverse audiences, and deliver impactful presentations.
• Technology & Productivity Tools - Knowledge of case management systems (e.g., Odyssey, JIS, Tyler CMS) and advanced proficiency in Microsoft 365 (Teams, Outlook, Word, PowerPoint, OneNote).
• Consistent demonstration of AOC Values - Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust.

Supplemental Information
IMPORTANT: To be considered for this position, you MUST include the following:

• Completed online application;
• Current Resume;
• Letter of Interest describing how you meet the specific qualifications for the position.

IMPORTANT INFORMATION

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position may be overtime eligible.

We are a team-oriented culture, and a balance of family and work-life in a wonderful community. We offer a family-friendly package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.

Our compensation plan includes:

• Health, Dental, and Vision Plans
• Retirement Plan Options
• Deferred Compensation Plan
• Paid Time Off (Vacation, Sick Leave and Holidays)
• Paid Basic Life Insurance Policy and Long Term Disability Insurance
• Employee Assistance Program
• Flexible Spending Account and Dependent Care Assistance Program
• Public Service Loan Forgiveness

Part-time employees will receive benefits on a pro-rated basis.

To learn more details about all we have to offer, visit the benefits page at
01

Which of the following best describes your education and experience?

• Eight (8) years' direct experience.
• Associate's Degree with six (6) years' experience.
• Bachelor's Degree with four (4) years' experience.
• Master's Degree with one (1) year of experience.
• None of these options match my education or experience.

02

Please briefly describe your education and experience in regard to the qualifications of this position.
03

This position requires working onsite at least two (2) days per week at the AOC office in Olympia, Washington. Are you still interested in applying for this position?

• Yes
• No

Required Question