IT Help Desk EngineerDepartment: Response Center
Employment Type: Full Time
Location: Napa
Reporting To: David Gray
Compensation: $33.65 - $43.25 / hour
DescriptionLocation: This is a remote role; however, candidates must reside within 25 miles of our Napa office or within the East Bay Area, CA. Employees may also be required to travel to local client sites and/or the Napa office as business needs arise.
Purpose--What You'll DoYou'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:- Providing remote IT support across a variety of systems and platforms
- Solving complex challenges with patience, curiosity, and a service-first mindset
- Collaborating closely with teammates to create consistently excellent client experiences
- Continuously learning new technologies and sharpening your craft
- Heading onsite for hands-on installations, configurations, and troubleshooting as needed.
Who Thrives HereYou'll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
QualificationsRequired:- Must have 5 years minimum IT Help Desk
- Must have3 years IT MSP experience
- Strong aptitude for Customer Service
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team
- Reliable Transportation and Current Driver's license
- Respond to emergency situations effectively, maintaining poise and focus
Preferred: - Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
- Strong Networking Skills
If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.
Apply today and let's build something excellent together.
Benefits...What You'll Get- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
