Position SummaryThe Desktop Support Specialist works as part of the IT Desktop Support team to provide customer-focused technical support to F5 employees. In this role, you will be responsible for the setup, deployment, and troubleshooting of Windows 11, macOS, and mobile devices, as well as printers, conferencing gear, WIFI, LAN and tools like Zoom. You will work with asset management systems using ServiceNow and gain hands-on experience with Azure for managing user and computer accounts. This role is an excellent opportunity to build and expand your IT technical skills, contribute to a positive customer experience, and grow within a supportive and collaborative IT organization.
This position is based in San Jose.
Key Responsibilities - Assist with setting up and deploying Windows devices using Intune and macOS devices using JAMF
- Install and troubleshoot operating systems (Windows 11, macOS, iOS, Android), productivity software, O365, SharePoint, mobile devices, and collaboration tools such as Zoom
- Track IT assets and use ServiceNow for ticket management and asset tracking
- Manage user and device accounts in Azure under guidance from senior team members
- Collaborate with team members to provide high-quality support to end users, both remotely and in person
- Respond to HelpDesk requests, document actions taken, and escalate issues to senior IT staff as appropriate
- Participate in deploying new hardware and software and assist with onboarding new users
- Contribute to maintaining a positive and professional customer experience
- Create and modify KB articles and learn how we leverage KCS methodologies
- Uphold F5's Business Code of Ethics and Company policies
- Perform other related duties as assigned to support the IT team and professional development
Knowledge, Skills, and Abilities - Interest in computers, networks, technology, and customer service
- Willingness to learn and develop expertise in Windows 11, macOS, mobile devices, printers, networking and collaboration tools like Zoom
- Ability to follow instructions, ask questions, and learn from feedback
- Strong communication and teamwork skills
- Basic to intermediate understanding of computer hardware and software
- Ability to stay organized and document work clearly
- Openness to new technology and a desire to learn in a fast-paced environment
- Ability to manage multiple support requests and prioritize tasks effectively
Work Environment - Use of standard office equipment, such as a computer and phone
- Fast-paced, team-oriented, and collaborative environment
- Expectation to adapt to changing technologies and business needs
- Email communication and open office environment
- Full-time, on-site or hybrid work schedule based on location
Compensation & Benefits - Competitive salary commensurate with experience and market conditions
- Comprehensive health, wellness, and retirement benefits
- Professional development and continuous learning opportunities
- Work-life balance benefits including flexible work arrangements
- Hybrid work environment with periodic in-office collaboration in Seattle
- Mentorship and career growth opportunities within the F5 Digital organization
- Access to F5's employee resource groups and community
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $75,200.00 - $112,800.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
