The OpportunityJoin us in building and operating the technology products that are the engine of Member Advocacy. We're creating a foundational product team to design, deliver, and maintain platforms and tools that turn member friction signals and emerging risks into timely, measurable action. If you're driven to build solutions that directly improve member outcomes by enabling advocates to act quickly and effectively to deliver strong Member Service recovery, this is your opportunity to shape that future.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL and Charlotte, NC.
What you'll do:
- Assist IMA Director in ensuring that information management practices are integrated into appropriate business and technology processes in support of the Information Governance policy.
- Identify and influence opportunities for process improvements across all IMA responsibilities and processes across data spokes.
- Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs and driving the efficiency and effectiveness of the program.
- Influence or assist with prioritization of work based on criticality and risk.
- Influence others across business areas and levels to implement and enhance information solutions.
- Responsible for the maintenance and validity of Information Asset Inventories.
- Champion and support delivery of information in accordance with Information Governance standards and data management practices.
- Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations.
- Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data.
- Lead the identification of and resolution of complex data quality concerns or issues.
- Assist Steward in the design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.
- Development of process enhancements to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls.
- Define and oversee high risk data quality corrective action plans.
- Oversee compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
- Lead the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.
- Influence others to implement and improve data quality practices.
- Develop Master and Reference Data processes to align with Enterprise Policies and Standards.
- Ensure quality and maintenance of master and reference data.
- Oversee compliance assessment process by identifying and escalating items that may be a risk to the corporation.
- Partner with IT and other Information Management resources to define and implement complex Access Management strategies in alignment with Information Governance policies.
- Lead Privacy initiatives through classification and analysis of sensitive data.
- Ensure compliance and remediation of sensitive data to ensure proper mitigation of inherent risk.
- Identify and influence opportunities for process improvements across all IMA and/or Stewardship responsibilities and processes across data spokes.
- Assist the Steward or if the Steward, design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's degree in a business or science field; OR 4 years of relevant education and/or experience.
What sets you apart:
- Data Product Strategist: Drives the vision, roadmap, and lifecycle management for data, treating it as a valuable product to meet business needs and enhance stakeholder value.
- Governance & Quality Advocate: Champions robust data governance (metadata, quality, security) and quality frameworks, ensuring data is trusted, understood, and fit for purpose as a product.
- Cross-Functional Influence & Collaboration: Leads and influences diverse teams to align on data initiatives, integrate information management practices, and drive adoption of data products.
- Proactive Risk Mitigation & Process Improvement: Identifies and resolves complex data quality issues and risks, leading initiatives to continuously improve data processes and ensure compliance.
- Agile Data Lifecycle Management: Oversees and optimizes the data lifecycle within an Agile framework, from capture and enrichment to lineage and accessibility, ensuring efficient and effective data product delivery.
• US military experience gained through military service or gained as a military
spouse / domestic partner
Compensation range: The salary range for this position is: $164,780.00-314,960.00
USAA does not provide visa sponsorship for this role. Please do not apply for this roleif at any time (now or in the future) you will need immigration support (i.e., H-1B, TN,STEM OPT Training Plans, etc.).Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
