Salesforce

Human Centered Change Manager

Salesforce$123K — $186K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in customer-facing consulting roles with transformation experience
  • Deep knowledge of change management methodologies like Levers and ADKAR
  • Strong workshop design and facilitation skills with effective stakeholder communication
  • Proactive problem-solver adept at navigating dynamic environments
  • Experience coaching leaders and teams on change management practices

Responsibilities

  • Lead delivery of Human-Centered Change engagements and ensure client satisfaction
  • Integrate design methodologies to develop holistic change strategies
  • Travel up to 50% to foster partnerships and identify barriers to change
  • Coach stakeholders on best practices in Human-Centered Change
  • Contribute to innovation in practice and support go-to-market activities

Benefits

  • Resources to support work-life balance
  • Access to AI tools for enhanced productivity
  • Opportunities for professional development and career growth
  • Supportive culture promoting personal and professional well-being
  • Engagement with diverse clients across various industries
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

The Experience
As part of the Experience Services competency in Professional Services, the Salesforce Human-Centered Change (HCC) team is seeking an experienced Human-Centered Change Manager. In this role, you'll coach Salesforce customers through complex organizational transformations — guiding them to adopt new ways of working, driving senior leadership alignment, and delivering meaningful, lasting change.
What You'll Actually Be Doing

  • Lead the full delivery of Human-Centered Change engagements, serving as the primary point of accountability for client satisfaction and quality across complex transformation initiatives.
  • Integrate human-centered service design, behavioral science, and Design Thinking methodologies to develop and execute holistic change strategies.
  • Travel up to 50% in order to build strong partnerships with customers, project leadership, and account leadership to proactively identify barriers to change, conduct impact analyses, and develop solutions.
  • Coach senior leaders, managers, and junior team members on Human-Centered Change best practices while contributing to practice innovation and go-to-market activities including scoping and Statement of Work (SOW) creation.


You're Our Person If...

  • You have 5+ years of experience in customer-facing consulting roles, with a strong track record leading large-scale organizational transformation engagements.
  • You bring deep knowledge of change management methodologies such as Salesforce's Levers model and the Prosci ADKAR framework.
  • You have excellent workshop design, facilitation, and communication skills — and the ability to clearly articulate the value of change strategies to stakeholders at all levels.
  • You're a proactive, creative problem-solver who can navigate dynamic environments and develop monitoring and measurement frameworks to evaluate change success.


Even Better If...

  • You hold a Prosci Certification and Salesforce Admin Certification, or Salesforce Strategy Designer or Agentforce Specialist Certification.
  • You have experience across industries such as Automotive, Manufacturing, Retail, Consumer Goods, or Energy.
  • You have working knowledge of AI capabilities and how to apply them responsibly in a consulting context.
  • You have experience managing subcontractors and System Integrator (SI) partner relationships.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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