IHG

Hotel Front Desk Supervisor

IHG$83K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1 year of hospitality experience, preferably in a front desk or supervisory role
  • Strong leadership and communication skills
  • Attention to detail, especially in billing and operations
  • Ability to multitask and prioritize in a fast-paced environment
  • Familiarity with hotel property management systems preferred
  • Strong problem-solving and conflict resolution skills
  • Dependable, punctual, and flexible with work hours, including weekends
  • Ability to motivate and hold team members accountable

Responsibilities

  • Supervise front desk staff to ensure exceptional guest service
  • Interact with guests to enhance their experience and address concerns
  • Ensure compliance with high standards for customer satisfaction
  • Assist the General Manager with daily operations and reporting
  • Monitor billing accuracy and operational correctness
  • Lead by example and foster a positive team environment
  • Train new staff to uphold service standards

Benefits

  • Flexible work shifts including weekends and holidays
  • Opportunity for career advancement in a supportive team
  • Engagement in training and development for hospitality skills
  • Experience in a high-volume, fast-paced environment
Full Job Description
Description

We're in search of a hotel front desk supervisor who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation, and the first-person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

$40

Qualifications
• Previous front desk, guest service, or supervisory experience preferred
• Strong leadership and communication skills
• Close attention to detail, especially with billing and operational accuracy
• Ability to multitask and manage priorities in a fast-paced environment
• Experience with hotel property management systems preferred
• Strong problem-solving and conflict resolution skills
• Must be reliable, punctual, and able to work flexible shifts, including weekends and holidays
• Ability to lead by example and hold team members accountable to standards
• Ability to support and assist the General Manager with daily operational needs, reporting, and front desk oversight

About IHG

InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
Learn more about IHG
Size
40,000 employees
Industry

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