Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team.

Primary Responsibilities

• Work with internal and external resources to resolve user support issues

• Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.

• Onboard new employees across a variety of different platforms.

• Monitor and manage colleague technical issues through Fresh Service ticket system.

• Monitor and manage IT assets across the enterprise across each asset’s life cycle.

• Work with teams to get the most out of the Cerity Partners technology platform.

• Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.

Required Qualifications

• High school diploma is required, bachelor’s degree preferred.

• 3-5+ years of experience in user facing tier 1 desktop support.

• Passionate about working directly with users on a daily basis.

• Ability to work independently with a team spread across the United States.

• Experience working with users of a diverse technical skillset.

• Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.

• Ability to continuously grow and learn new tools/platforms as projects require.

• Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.

• Passion and experience in the Financial Services industry a plus.

• Comfortable with occasional travel.

Compensation:

$80,00-$90,000

Why Cerity Partners:

Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:

• Health, dental, and vision insurance- day 1!

• 401(k) savings and investment plan options with 4% match

• Flexible PTO policy

• Parental Leave

• Financial assistance for advanced education and professional designations

• Opportunity to give back time to local communities

• Commuter benefits