General Manager - Downers Grove

Portillo's

$80K — $95K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 3 years of Restaurant General Management in a high volume, fast-paced environment preferred
  • Knowledge of restaurant operations, recruiting, food planning, sanitation, health standards, and security
  • Proven ability to champion hospitality and motivate team members
  • Strong leadership skills focused on coaching and excellence
  • Familiarity with financial operations, including labor and P&L responsibilities
  • Current sanitation and B.A.S.S.E.T. alcohol service training is a plus
  • Excellent communication skills, fluent in English for effective interaction with team and guests
  • High school diploma or equivalent is required
  • Flexibility to work over 50 hours weekly and rotating shifts including nights and weekends.

Responsibilities

  • Drive the restaurant's strategic direction and operational standards to achieve business success
  • Model and execute critical behaviors for effective shift management and guest satisfaction
  • Achieve financial and profitability goals through budget management
  • Implement policies and procedures for local and state health and food safety compliance
  • Exceed expectations of guests and team members while promoting Portillo's culture and values
  • Lead and coach team members to uphold high standards of service
  • Oversee all operational aspects including sales, profits, facilities, inventory, payroll, and scheduling
  • Engage with the community to promote the Portillo's brand through events and word-of-mouth.

Benefits

  • Participation in a discretionary bonus program based on restaurant performance
  • Annual discretionary Stock Grant
  • Monthly technology reimbursement
  • Uniform allowance
  • Free shift meals
  • Development benefits
  • Access to a variety of discounts, including gym memberships and movie tickets
  • Comprehensive health insurance options including medical, dental, and vision plans
  • Paid time off
  • 401(k) plan with company match
  • Flexible Spending Accounts for healthcare and dependent care
  • Eligibility for Employee Stock Purchase Plan after one year of service
Full Job Description

Job Description:

Do you relish the opportunity to beef up a team of high performers? Can you bring that extra sizzle to the grill while making lifelong memories for our guests and our team members? At Portillo’s, we’re looking for a General Manager who’s ready to lead a team to deliver satis-frying food and top-notch customer service. If you’ve got what it takes to ketchup with our fun, fast-paced environment and add that extra pickle to everything you do, we want you to join our family!

Job Responsibilities

  • Drive strategic direction for Portillo’s restaurants by executing operational standards and driving business results through people development.

  • Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.

  • Meet and exceed financial and profitability goals by managing budgets

  • Implement company policies, procedures, and strategies to promote effective local and state health and food safety compliance

  • Demonstrate integrity, honesty, restaurant knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and standards of Portillo’s

  • Deliver top-notch standards of excellence and hospitality by leading, coaching and developing team members and restaurant leaders

  • Responsible for ensuring the execution of all aspects of restaurant operations, including but not limited to sales, profits, facilities, inventory, payroll and scheduling

  • Promote the Portillo’s brand in the local community through word-of-mouth and restaurant events

Job Qualifications

  • Minimum 3 years of Restaurant General Management in a high volume, fast-paced environment preferred

  • Working knowledge of restaurant operations, recruiting, food planning, preparation, sanitation, health standards, and security

  • Demonstrated ability to champion hospitality and motivate team members

  • Strong leadership skills with a focus on coaching and achieving excellence

  • Knowledgeable in all financial aspects of business operations, including labor and all P & L responsibilities

  • Current sanitation and B.A.S.S.E.T. alcohol service training a plus

  • Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests

  • High school diploma or equivalent

  • Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays

What's in it for you?

Hot dog! The pay range for this role is $80,000 - $95,000. Your actual salary will depend on experience, location, and/or additional skills you bring to the table. This position is also served with:

  • Participation in a discretionary bonus program based on restaurant performance, among other ingredients

  • Annual Stock Grant (discretionary)

  • Monthly technology reimbursement

  • Uniform allowance

  • Free shift meals

  • Development benefits

  • Perks and discounts - access to hundreds of discounts from movie tickets to gym memberships and more

  • Counseling and support resources through our Employee Assistance Program (EAP)

You’ll also be eligible for a bun-believable benefits package that includes:

Your choice of health insurance from among three medical plans (including a PPO), two dental plans, and a vision plan.

  • Paid time off

  • 401(k) with company match

  • Flexible Spending Accounts - healthcare and dependent care

  • Beef Stock – our Employee Stock Purchase Plan*

  • Voluntary Benefits like critical illness coverage, and identity theft insurance

  • Learn more about our benefits  

*Must have worked at Portillo’s for 1 year with an average of at least 20 hours over a 6-month period

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.  This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.  The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

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