Citizens Financial Group, Inc

Fraud Operations Sr Professl

Citizens Financial Group, Inc • $85K — $110K *
Pittsburgh, PA 15222In-Person
Finance & Insurance
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 8+ years of fraud prevention or risk management experience in financial services.
  • Deep understanding of bank products and current fraud detection techniques.
  • Effective influencing and conflict resolution skills.
  • Strong analytical skills with attention to detail.
  • Excellent communication and business partnering skills.
  • Bachelor's degree in a relevant field required.
  • Certifications like CFE, CIA, CPA, or Risk Management preferred.

Responsibilities

  • Oversee fraud prevention activities for enterprise-level business units.
  • Provide guidance on fraud policies and processes.
  • Conduct fraud risk assessments when appropriate.
  • Act as a subject matter expert to ensure alignment with fraud standards.
  • Advise on new products and key fraud risk indicators.
  • Assist managers in establishing a proactive fraud prevention strategy.
  • Review and analyze fraud cases to identify trends.

Benefits

  • Comprehensive health benefits.
  • Retirement savings plans with employer contributions.
  • Professional development opportunities.
  • Flexible working arrangements.
  • Employee assistance programs.
Full Job Description
Job Description

As a Fraud Operations Senior Professional, you will deliver strong operational and fraud prevention oversight by designing, implementing, and monitoring processes to mitigate fraud and ensure consistent outcomes. You will review key business initiatives, including new products and practices, to assess risks and establish effective controls. The role requires a deep understanding of fraud risks and emerging threats and the ability to design and strengthen controls to prevent fraud before it occurs. You will also coordinate governance activities by conducting fraud risk assessments and by analyzing trends and business drivers to enhance performance, risk mitigation, and control effectiveness.

Primary responsibilities include
  • Oversee fraud prevention activities for assigned enterprise-level business units.
  • Provide guidance on fraud policies, standards, processes, and tools.
  • Conduct, where appropriate, fraud risk assessments.
  • Act as a fraud prevention subject matter expert to ensure projects, programs, processes, and product initiatives align with fraud policies and standards.
  • Challenge and advise on new products or services, issues, key fraud risk indicators, and vendor engagements.
  • Assist business unit managers in establishing a proactive fraud prevention posture, led by evolving data-driven intelligence and solutions, to ensure losses remain within risk appetites.
  • Review and analyze fraud cases to identify trends and mitigation opportunities.
  • Partner with Fraud and Claims colleagues and Corporate Security and Resilience to ensure the results and learnings from fraud incidents and investigations are effectively leveraged to prevent future fraud incidents.
  • Identify emerging fraud prevention risks and control issues in the operating environment, while working with the business line to implement action plans to mitigate business impact.
  • Collaborate with business lines to ensure appropriate alerting mechanisms and effective requirements for proper authentication are implemented.
  • Oversee and coordinate Fraud and Claims assessment and response to enterprise-level BIRAs (Business Initiative Risk Assessments).
  • Coordinate with vendors on day-to-day activities, including Identity Access Management (IAM) responsibilities for associated applications, technical matters, projects/enhancement opportunities, and vendor business performance reviews.
  • Maintain compliance with vendor requirements and associated applications including completion of Inherent Risk Questionnaires (IRQs), Information Security questionnaires, vendor performance reporting, and third-party vendor audits

Qualifications, Education, Certifications and/or Other Professional Credentials
  • 8+ years fraud prevention or fraud risk management experience working in the financial services industry.
  • Deep understanding of bank products and operations; current fraud prevention and detection techniques; and key processes, controls, and exposure areas
  • Effective influencing and conflict resolution skills
  • Strong problem solving and analytical skills, attention to detail, and the ability to work independently and as part of a team
  • Excellent communication skills (oral and written), interpersonal / business partnering, and organizational skills.
  • Bachelor's degree in relevant field required.
  • Certified Fraud Examiner, Certified Internal Auditor, Certified Public Accountant and/or Risk Management certifications preferred.

Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: 8:30am - 5:00pm, Monday - Friday


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About Citizens Financial Group, Inc

Citizens Bank is a financial service company. It provides outstanding local and personalized service. It offers a full range of commercial, real estate, and consumer lending. It is specialized in personal and small business deposit services, electronic services.

Citizens Financial Group, Inc. Careers

Join the dynamic team at Citizens Financial Group, Inc., a leading financial institution where your career aspirations can soar. We are committed to fostering a culture of innovation, leadership, and diversity that supports our employees' professional growth and development.

Explore Job Opportunities

At Citizens Financial Group, Inc., we offer a wide range of job opportunities that cater to diverse skill sets and career interests. Whether you're a seasoned professional or just starting out, you'll find a position that challenges you and enhances your expertise.

Internship Programs

Kickstart your career with our internship programs designed to give you a hands-on experience in the financial sector. Our internships provide a robust platform to develop your skills, engage in meaningful projects, and network with industry leaders.

Employment Benefits

Choosing a career with Citizens Financial Group, Inc. means opting for a comprehensive package of benefits. We believe in supporting our team members not only in their professional lives but also in their personal growth and well-being.

Inclusive Culture and Diversity Training

We pride ourselves on a workplace culture that embraces diversity and inclusivity. Regular diversity training ensures that our team members appreciate and leverage the unique backgrounds and perspectives that each individual brings to the company.

Professional Growth and Leadership Development

Continuous learning is at the core of our professional development agenda. With access to leadership development programs and tailored training, you can advance your career and leadership skills at Citizens Financial Group, Inc.

Innovation at Work

Innovation is key to staying competitive in the financial industry. At Citizens Financial Group, Inc., you’ll work alongside talented professionals who are pushing the boundaries of what’s possible in financial services.

Networking and Career Advancement

Our company not only provides job opportunities but also fosters an environment where networking and professional connections flourish. This supportive network is vital for career advancement and personal growth within the industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at Citizens Financial Group, Inc. and find where your skills and passions align with our needs. We are continuously hiring and looking for new talents to join our robust team.

Stay Connected

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company culture, reviewing your resume, and coming ready to discuss how your experience and skills align with the position you are applying for. At Citizens Financial Group, Inc., we are more than just a financial institution; we are a place where you can make a difference. Join us and transform your career with a company that values your unique talents and aspirations.
Learn more about Citizens Financial Group, Inc
Size
17,463 employees
Market Cap
$19.3 billion
Industry
Finance & Insurance
Net Income
$1 billion
Founded
1828
5 Year Trend
+2.6%
NASDAQ
CFG
* Ladders Estimates

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