Enterprise Architect
About the Role:
As the Enterprise and Customer Success Architect, you will work directly with enterprise customers to design, develop, and implement multi-cloud solutions that meet their business needs. Your role will be to establish strong relationships with key customer stakeholders, ensuring that the solutions you architect deliver value and meet strategic objectives. By collaborating closely with the client and internal teams, you will help drive long-term customer success and revenue growth.
Duties & Responsibilities:
- Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals.
- Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives.
- Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies.
- Drive growth by identifying value driven opportunities within the existing customer base.
- Lead the technical discovery process to assess current environments and recommend solutions based on best practices.
- Provide consultative guidance on leveraging Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and other cloud technologies.
- Deliver high-impact presentations to customers, illustrating the business value of the proposed solutions.
- Act as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer needs are met.
- Support pre/post-project activities, including customer discovery, training, and managed services.
- Analyze client data to identify opportunities for further solution enhancement and provide recommendations for future growth.
- Stay updated on the latest developments in multi-cloud architectures, Salesforce releases, and digital transformation strategies.
Education & Experience Requirements:
- 8+ years of experience in customer success, technical architect, or similar role within an enterprise SaaS environment.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience architecting and delivering multi-cloud solutions, with strong proficiency in Salesforce clouds.
- Proven track record of identifying growth opportunities and driving revenue expansion within an existing customer base.
- Hands-on experience with cloud platforms, data integration, and CRM systems.
- Potential travel as required
Preferred Experience:
- Expertise in Salesforce Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and related platforms.
- Experience working with large-scale enterprise clients, particularly in industries such as retail, financial services, or healthcare.
- Familiarity with data, compliance, and integration practices in multi-cloud environments.
- Previous experience in roles that blend technical architecture with customer success or consulting.
- Salesforce certifications, such as Salesforce Technical Architect or other relevant accreditations, are a plus.
Knowledge, Skills & Abilities:
- Strong ability to build and maintain relationships with senior-level executives and key customer stakeholders.
- Excellent communication and presentation skills, with the ability to articulate technical solutions in a business-friendly manner.
What We Offer:
- Competitive salary and performance-based incentives
- Comprehensive benefits package, including health, dental, and vision insurance
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
Why You Should Join Us:
- 100% CEO approval on Glassdoor
- Small but mighty team of ~150 Engagers
- Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It
- Currently 100% remote work arrangements (minimal travel may be required per client need)
If you're interested, so are we! Send your resume our way, and we'll contact you for an interview.
