DescriptionWhy This Role MattersEnterprise accounts represent Zencity's highest-value relationships and greatest growth opportunity. The Enterprise Account Manager is the commercial quarterback for a named book of enterprise accounts - owning the relationship with economic buyers, driving renewals and expansion, and ensuring Zencity becomes a long-term strategic partner to the governments we serve. This is a quota-carrying role that requires someone who can navigate complex government procurement, build and maintain champion maps across every level of an organization, and close multi-department expansion deals.
What You Will Do- Own commercial outcomes: Carry a quota for net retention and growth across a named book of Enterprise accounts. You are accountable for revenue retention, renewal execution, and expansion.
- Drive strategic account planning: Build and maintain current account plans for every named account - including stakeholder maps, MEDDIC fields, identified pain, and forward-looking engagement plans. Update following every EBR.
- Lead executive relationships: Own the relationship with Economic Buyers - City Managers, Mayors, Chiefs of Police, County Administrators, and Commissioners - positioning yourself as a strategic partner, not a vendor. Multi-thread every account from champion to end user.
- Own the Transfer of Trust: Lead the in-person enterprise kickoff at Closed Won, no exceptions. Set the tone for the relationship from day one and establish the internal account war room in Slack.
- Chair QBRs and EBRs: Arrange and lead quarterly and executive business reviews for every named account, driving the strategic and commercial narrative and ensuring each conversation advances the relationship.
- Negotiate and close: Run renewal negotiations including pricing, packaging, and contract terms. Identify, qualify, and close expansion opportunities - then hand off operational delivery to Customer Delivery on close.
- Orchestrate saves: When an account moves at risk, own the save plan - drawing on Customer Delivery, Expert Services, Product, and executive sponsors as needed.
- Stay ahead of your accounts: Keep current on local news, personnel changes, political dynamics, and organizational shifts affecting every account in your book. Bring that intelligence to every conversation.
- Be the internal voice of the customer: Communicate customer needs, competitive dynamics, and market trends to Product, Marketing, and Leadership.
RequirementsWhat We Are Looking ForRequired- 5+ years in Account Management or Enterprise Sales in a B2B SaaS environment with demonstrated quota attainment.
- Multi-threaded enterprise account experience: Proven ability to manage complex, multi-stakeholder relationships across an organization - from end users to economic buyers.
- Government or public sector sales experience: You understand government buying - budget cycles, procurement vehicles (RFPs, cooperative agreements, sole-source), political dynamics, and how to build champions in bureaucratic organizations. GovTech experience strongly preferred.
- MEDDIC fluency: You use it to qualify, plan, and execute - not just as a checkbox.
- Executive presence and credibility: Comfortable engaging with Mayors, City Managers, Chiefs, and Commissioners. You can lead a room, tell a value story, and influence without authority.
- Negotiation expertise: Strong closer who can navigate pricing discussions, contract terms, and procurement requirements.
- Orchestration discipline: Ability to coordinate internal functions - Customer Delivery, Expert Services, Product, and Leadership - behind each account when the moment calls for it.
- Willingness to travel: In-person presence is a core part of this role, with a minimum of two onsite visits per enterprise account per year.
Preferred- GovTech, civic tech, or public safety technology sales experience.
- Familiarity with MEDDIC, Challenger Sale, or value-based selling methodologies.
- Experience selling to multiple government departments within a single account.
- Background in data analytics, community engagement, or public administration.
- Experience utilizing AI tools to improve delivery.
What Success Looks Like- Consistent quota attainment on renewals and net expansion.
- Multi-department expansion within Enterprise accounts.
- Strong executive relationships that drive multi-year commitments.
- Accurate forecasting (within 10% of actuals quarter over quarter).
- Collaborative partnership with CS that drives joint commercial and adoption outcomes.
Boundary LinesThis role is part of a specialized, collaborative delivery model. To set clear expectations:
- Operational implementation, training, and recurring deliverable production are owned by Customer Delivery.
- Billable methodology engagements are delivered by Expert Services.
- Tier 1 and Tier 2 platform support is handled by Operations.
- Survey design and distribution operations are managed by Operations (Survey Ops), supported by Expert Services on premium engagements.
The travel expectation for this role +25%.This role is Hybrid based out of our Dumbo, Brooklyn, NY offices. We are also open to remote candidates near major airports on the East Coast.Salary Range: Up to ~200k OTE 
