About the RoleWe're looking for a strategic and relationship-driven Enterprise Account Manager to join our growing Customer Success team. In this role, you'll be responsible for the long-term success, retention, and expansion of a portfolio of enterprise clients. You'll operate as a trusted advisor to key stakeholders, using a consultative approach to uncover new opportunities, drive commercial growth, and deepen partnerships across the client organization.
This is not your typical post-sales role-our Enterprise Account Managers are strategic thinkers, revenue drivers, and relationship builders. You'll work closely with Customer Success, Product, and Implementation to ensure that Venn becomes an embedded, indispensable solution for our clients.
What You'll Do- Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets
- Cultivate deep, multithreaded relationships across client accounts-from operators to C-level stakeholders
- Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes
- Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy
- Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption
- Lead quarterly business reviews and executive strategy sessions to reinforce Venn's impact on operational efficiency, resident satisfaction, and NOI
- Navigate internal teams to deliver client outcomes-ensuring seamless handoffs, timely responses, and a coordinated account strategy
- Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value
- Own and maintain a renewal/expansion pipeline in CRM with disciplined forecasting
- Lead commercial negotiations on multi-year renewals, MSAs, SOWs, and contract amendments
What You Bring- 7+ years of experience in account management including enterprise account management or strategic sales in a B2B SaaS environment, with a proven track record managing accounts with ACV of $1M or more
- Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts
- Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping
- Excellent communication, storytelling, and presentation skills, with the ability to tailor your message from operator-level to C-suite audiences
- Strong forecasting discipline and CRM rigor-you maintain an accurate, up-to-date renewal and expansion pipeline and report on it with confidence
- Highly organized and comfortable managing multiple clients and priorities with ease
- Strategic mindset with a bias for action-you don't just identify opportunities, you drive them forward
Nice to Haves- Experience in multifamily, PropTech, or real estate SaaS
- Experience working with large third-party multifamily operators or ownership groups
- Proficiency with CRM and project management tools (e.g., Hubspot, Monday.com, Asana)
Compensation & BenefitsThis role is hybrid (3 days/week in our cozy NYC office). For New York-based candidates, this position has an estimated annual base salary of $140,000 to $160,000, plus commission, benefits, and opportunities for equity. Actual compensation is based on factors unique to each candidate-including skill set, experience, and certifications. We're happy to discuss details transparently in our first conversation.
