As an
Account Manager at Planned, you are the commercial owner of a portfolio of signed enterprise accounts. While our Customer Success Managers drive adoption depth within existing user bases and our Event Managers execute the events themselves, you are accountable for breadth; bringing new users, new business units, and new geographies onto the Planned platform.
What You'll Do- Own a book of signed enterprise accounts as the commercial driver of expansion - bringing in new users, business units, geographies, and product lines.
- Systematically grow share of wallet across accounts like EY, Airbnb, DoorDash, Lego, OpenAI, and Honda.
- Identify and convert untapped pockets within existing accounts: new regions, event categories, and stakeholder groups not yet on the platform.
- Lead all commercial negotiations - renewals, multi-year extensions, MSA amendments, rate card changes, and new product sales (Hotel Room Block, contracting, fronting).
- Build and close mandated, multi-country rollouts - our highest-leverage outcome.
- Maintain executive relationships with Directors, VPs, and C-level sponsors who can mandate Planned across an organization.
- Keep HubSpot clean, your forecast honest, and leadership informed. No surprises at quarter end.
- Partner with CSMs, Implementation, Supply, and Finance - pulling in the right people at the right moment to win the deal.
What We're Looking For- 4-7 years of enterprise B2B account management, expansion sales, or strategic accounts experience - ideally in SaaS, marketplaces, or transaction-based platforms.
- A track record of growing six- and seven-figure accounts year-over-year, with numbers you can speak to.
- Multi-stakeholder, multi-region seller - you can read a global org chart and find the right entry points across Procurement, Travel, Marketing, Events, and Finance.
- Commercially fluent - rate cards, take rates, MSAs, multi-year structures, and ROI cases for finance audiences are your native language.
- Executive presence - you can hold your own with a CFO, CMO, or Chief Procurement Officer in writing and in person.
- Pace and ownership - you build the plan, work the plan, and adjust the plan without waiting to be told.
- You use AI tools as a natural part of how you work - to research faster, prep sharper, and respond quicker. This is non-negotiable.
What Makes You Stand Out- Industry experience in events, hospitality, business travel, or strategic procurement.
- Experience expanding a marketplace or transaction-fee business where adoption depth drives revenue.
- You've sold into both Procurement and end-user buyers inside the same account.
- French, Spanish, or other languages - useful as we grow internationally.
What We Offer- Culture of high performance, strong talent density and in-person collaboration
- Unlimited PTO
- Competitive comp packages
- All the tools and gear you need to be successful (Macbook, screens, mouse, keyboard, Claude, etc.)
- Health, dental, vision, and psychology insurance
- Bus pass subsidy or indoor parking
- Stocked up snacks & lunches in office 2x per week
- Dog-friendly office
- Relocation support, if needed
