Our Account Managers focus on growing and expanding relationships with existing clients. You'll be responsible for renewing and expanding current accounts by identifying new opportunities, driving upsell initiatives, and ensuring our customers continue to receive world-class value from Clozd's solutions.
What you will be doing:- Driving renewals and contract expansions, ensuring clients maximize the value of their programs with Clozd.
- Identifying and pursuing expansion, cross-sell, and upsell opportunities within existing accounts.
- Becoming a domain expert in win-loss analysis and the full suite of Clozd solutions.
- Building strong client relationships to foster long-term partnerships.
- Collaborating with internal teams-such as Program Managers and Customer Success-to develop customized solutions for client needs.
- Analyzing client data and feedback to recommend new ways to align solutions with their evolving goals.
- Tracking and reporting on account performance metrics and sales targets.
- Contributing to the scaling and refinement of our account management processes by identifying areas for improvement.
Qualifications:- 3-7 years of account management, sales, or customer success experience in B2B SaaS or technology environments.
- Proven ability to build and expand client relationships and grow revenue.
- BA/BS degree from a top-tier institution, with a solid academic record.
- Ability to manage multiple accounts, influence stakeholders, and navigate complex organizations.
- Superb interpersonal and communication skills, with an ability to lead consultative conversations.
- Passionate about learning new technologies and applying data-driven insights to optimize account strategy.
- Startup mindset: thrives in fast-moving environments with evolving priorities.
- Cultural alignment with Clozd's core values: vision, drive, empathy, stewardship, authenticity, and integrity.
Benefits:- Competitive compensation (i.e. salary, bonus, 401k, and equity)
- Majority of medical, dental, disability, life, and other insurance paid
- Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
- 10 paid holidays and company shutdown between Christmas and New Years
- Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.
