JetBlue Airways

Engineer Platform Services & Data Center

JetBlue Airways$100K — $128K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience (GED and 4 years relevant work)
  • 3 years experience with enterprise Windows infrastructure
  • 3 years in a Senior Infrastructure Engineer or equivalent role
  • Experience supporting Active Directory and its components
  • Proficiency in scripting for automation (PowerShell)
  • Experience developing dashboards with Power BI or Splunk
  • Strong analytical and troubleshooting abilities

Responsibilities

  • Engineer and support Windows server infrastructure
  • Maintain and troubleshoot Active Directory infrastructure
  • Administer Infoblox DNS, DHCP, and IPAM services
  • Support Rubrik for backups and disaster recovery
  • Create automation scripts to streamline operations
  • Develop Power BI dashboards to monitor platform health
  • Contribute to technical documentation and engineering standards

Benefits

  • Hybrid work schedule flexibility
  • Health care benefits
  • 401(k) plan with company match
  • Stock purchase plan for crew members
  • Short and long-term disability coverage
  • Life insurance
  • Free standby travel on JetBlue
Full Job Description
Position Summary

The Engineer - Platform Services & Data Center is responsible for the engineering, implementation, modernization, and operational support of JetBlue's core platform infrastructure. The role provides technical support across Windows operating systems, Active Directory infrastructure, Infoblox DNS/DHCP/IPAM, Microsoft, Rubrik backup and recovery, enterprise reporting, and data center services. The engineer develops automation, operational dashboards, and monitoring solutions while partnering with Infrastructure, Cybersecurity, Cloud, Network, and Application teams to deliver secure, resilient, and highly available platform services. This role supports platform initiatives, contributes to automation and operational improvements, and partners with senior engineers to deliver secure, resilient, and highly available platform services.

Essential Responsibilities
  • Engineer and support enterprise Windows server infrastructure.
  • Maintain Active Directory infrastructure, including Domain Controllers, replication, Sites and Services, FSMO roles, Global Catalogs, and Group Policy infrastructure.
  • Engineer, administer, and support Infoblox DNS, DHCP, and IPAM.
  • Support Rubrik backup, cyber recovery, and disaster recovery platforms.
  • Develop automation using PowerShell or similar scripting languages.
  • Develop and maintain Power BI dashboards for platform health, compliance, capacity, and operational KPIs.
  • Build and maintain Splunk dashboards, searches, alerts, and operational reports.
  • Support infrastructure upgrades, operating system lifecycle management, and modernization initiatives.
  • Support infrastructure projects and serve as a technical escalation point.
  • Contribute to engineering standards and maintain technical documentation.
  • Partner with Infrastructure, Network, Cloud, Cybersecurity, and Application teams.
  • Participate in disaster recovery planning, testing, and recovery exercises.
  • Support vulnerability remediation, platform hardening, change management, and on-call support.
  • Support on Nutanix virtual machine deployment and integration as needed.
  • Support engineering, testing, and development activities using enterprise virtualization tools.
  • Support Azure Virtual Machines and automate administrative tasks using Azure CLI.
  • Develop automation scripts for system administration and troubleshooting.
  • Administer and support enterprise Windows server environments.
  • Participate in after-hours maintenance windows and emergency remediation activities as required.
  • Administer and support enterprise Windows server patching and operating system lifecycle management.
  • Monitor platform compliance, remediate configuration drift, and support audit and security compliance initiatives.
  • Support ServiceNow Change Management processes for platform maintenance, patching, and infrastructure changes.
  • Develop compliance and patch status reporting using Power BI, Splunk, or similar reporting tools.
  • Coordinate monthly Windows server patching activities and validate successful deployment across enterprise environments.
  • Remediate operating system vulnerabilities and partner with Cybersecurity teams to maintain compliance with enterprise security standards.
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Three (3) years of experience supporting enterprise Windows infrastructure in a large-scale production environment.
  • Three (3) years of experience in a Senior Infrastructure Engineer, Platform Engineer, or equivalent technical role.
  • Demonstrated experience engineering and supporting Microsoft Windows Server platforms.
  • Demonstrated experience administering Microsoft Windows Server platforms.
  • Experience supporting Active Directory infrastructure, including Domain Controllers, replication, Sites and Services, Group Policy, Global Catalogs, and FSMO roles.
  • Experience administering Infoblox DNS, DHCP, and IP Address Management (IPAM).
  • Experience administering Microsoft Public Key Infrastructure (PKI), certificate services, DFS Namespaces, and DFS Replication.
  • Experience supporting enterprise backup, cyber recovery, and disaster recovery platforms, preferably Rubrik.
  • Experience developing infrastructure automation using PowerShell.
  • Experience supporting enterprise virtualization and cloud-hosted server environments.
  • Experience developing operational dashboards and reporting using Power BI, Splunk, or similar enterprise reporting platforms.
  • Experience troubleshooting complex enterprise infrastructure issues across Windows, networking, and platform services.
  • Experience participating in infrastructure projects, system upgrades, migrations, and modernization initiatives.
  • Strong analytical, troubleshooting, organizational, and problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills, with the ability to communicate technical concepts to both technical and non-technical audiences.
  • Ability to prioritize multiple initiatives while maintaining high levels of operational excellence in a fast-paced environment.
  • Ability to contribute to technical knowledge sharing and documentation.
  • Ability to participate in on-call rotation and provide after-hours support for critical production systems.
  • Available for occasional overnight travel (10%)
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the United States is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications
  • Master's degree in computer science, engineering, or a related technical discipline.
  • Experience supporting large-scale enterprise environments with 5,000+ endpoints and mission-critical infrastructure.
  • Experience administering Microsoft Azure infrastructure, including Azure Virtual Machines.
  • Experience developing automation using PowerShell or other scripting languages.
  • Experience administering Microsoft Windows Server in enterprise environments.
  • Experience with PowerShell scripting and Windows troubleshooting.
  • Experience administering enterprise Windows virtual machines.
  • Operational familiarity with enterprise virtualization platforms.
  • Conceptual familiarity with Nutanix virtual machine deployment and enterprise virtualization platforms.
  • Experience administering Microsoft PKI and enterprise certificate lifecycle management.
  • Experience administering enterprise DNS, DHCP, and IP Address Management (IPAM) solutions, preferably Infoblox.
  • Experience supporting Active Directory infrastructure, including Domain Controllers, replication, Group Policy, Sites and Services, and hybrid infrastructure.
  • Experience administering enterprise backup, cyber recovery, and disaster recovery platforms, preferably Rubrik.
  • Experience developing Power BI dashboards and executive operational reporting.
  • Experience developing Splunk dashboards, searches, alerts, reports, and operational analytics.
  • Experience with enterprise monitoring platforms such as Microsoft SCOM.
  • Experience with ServiceNow IT Service Management (ITSM), including Incident, Problem, Change, and Request Management.
  • Experience supporting enterprise data center operations, disaster recovery testing, and business continuity planning.
  • Experience supporting infrastructure modernization, operating system lifecycle management, and technology refresh initiatives.
  • Experience in developing technical standards, operational procedures, and engineering documentation.
  • Experience collaborating with cross-functional technical teams.
  • Experience with Microsoft Configuration Manager (MECM/SCCM) or equivalent enterprise patch management solutions.
  • Experience supporting vulnerability remediation and compliance initiatives in enterprise Windows environments.
  • Experience producing Windows patch compliance metrics and executive reporting.
  • Microsoft, Infoblox, Azure, Splunk, ITIL, and other relevant industry certifications are preferred.

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crew members are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment

Work Environment:
  • Traditional office environment with a hybrid work schedule, as business needs permit.
  • Participation in planned after-hours maintenance windows, infrastructure upgrades, disaster recovery exercises, and production
  • Availability to respond to critical production incidents and participate in an on-call rotation supporting enterprise platform services. implementations.
  • Work is performed in a fast-paced, highly collaborative environment requiring the ability to manage multiple priorities while maintaining a high level of customer service, operational excellence, and attention to detail.

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:
  • The base pay range for this position is between $100,000.00 and $128,600.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

    #LI-JC1

    #LI-Hybrid

    #LI-Remote

About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ

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