The Role

As the Director of our Strategic Accounts team you will lead, develop, and coach a cross-functional team of Relationship Managers and Customer Success Managers responsible for growth and retention within our strategic (enterprise level) customer base in North America.

You will play a critical leadership role in strengthening revenue performance, elevating executive engagement, and building a high-performing team grounded in Mentimeter's Core Values and Leadership Manifesto.

Key Responsibilities:

Coaching & Team Development

• Lead structured 1:1s with clear performance outcomes
• Provide deal coaching focused on strategic questioning and executive alignment
• Build capabilities in value selling, executive conversations, and account planning
• Develop path-to-quota clarity and performance accountability

Deal Management & Forecasting

• Maintain strong pipeline hygiene and forecasting rigor
• Drive late-stage deal strategy and risk mitigation
• Ensure disciplined execution toward revenue targets

Strategic Customer Engagement

• Engage executive sponsors with clear business objectives
• Support top accounts with proactive expansion and renewal strategies
• Lead EBR/QBR sessions where strategic alignment is required

Team & Operational Leadership

• Own hiring, onboarding, and succession planning
• Set and uphold performance standards
• Align closely with Marketing, Product, and other cross-functional partners
• Build a culture of accountability and performance excellence

Self-Leadership & Reflection

• Conduct structured win/loss reviews
• Identify patterns and improvement areas
• Maintain strong feedback loops and continuous development

Role-Specific Skills:

• Coaching Excellence - Diagnosis, structured questioning, accountability
• Strategic Selling - Executive conversations, value selling, account mapping
• Revenue Discipline - Forecast rigor, pipeline quality, risk mitigation
• Organizational Leadership - Cross-functional influence, hiring, standards setting
• Self-Leadership - Reflection, emotional regulation, time management
• Complex Deal Navigation - Multi-stakeholder alignment and executive engagement

Compensation model:

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in all of our sales roles, which has proven to be very successful and appreciated across the team. The salary range for this role is $176k to $225k annually.

Mentimeter is a Hybrid Workplace. You will be expected to be in-office 3 days a week.

What Mentimeter can offerAt Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It's not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

AI and Hiring at Mentimeter
At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.

• AI does not screen or decide on candidates.
• There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person.
• Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.

AI strengthens our work, but it does not define it. At Mentimeter, we're not building an AI-driven hiring process - we're building a people-first culture, where technology helps us listen, learn, and grow together.