BigCommerce

Director, Software Engineering

BigCommerce$207K — $311K *
US-AnywhereRemote in United States
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in software engineering with 5+ years in leadership roles, managing through managers.
  • Proven capability to influence cross-functional teams across global locations.
  • Track record of driving complex projects from inception to production.
  • Expertise in cloud-native SaaS architecture and infrastructure operations.
  • Experience with containerization, orchestration (like Kubernetes), and infrastructure-as-code.
  • Hands-on knowledge of modern edge platforms for optimizing performance and security.

Responsibilities

  • Shape the infrastructure strategy and roadmap for unification across the organization.
  • Drive modernization towards cloud-native and orchestrated environments.
  • Ensure global scalability of core data and messaging systems.
  • Lead efforts to enhance developer productivity and reduce cycle times.
  • Implement high standards of performance, reliability, and security in technical decisions.
  • Mentor engineering leaders, fostering their growth within the organization.
  • Design and execute hiring strategies to attract diverse engineering talent.

Benefits

  • Opportunities for coaching, mentorship, and leadership development.
  • Support for fostering a collaborative, high-trust engineering culture.
  • Focus on reducing developer friction to create a more efficient workflow.
  • Commitment to equitable and transparent compensation practices.
Full Job Description

As the Director of Software Engineering for Platform & Infrastructure, you will play a critical role in shaping the technical foundation that empowers our global engineering organization. This is a strategic leadership role where you will collaborate to define infrastructure strategy, pioneer developer productivity at scale, and partner with executive leadership to modernize how we build, deploy, and operate systems.

You will lead, scale, and inspire a distributed team of engineers. Your mission is to eliminate developer friction, champion cloud-native evolution, and ensure our systems are relentlessly scalable, secure, and reliable.

What You'll Do

Areas of Impact

Strategic Infrastructure and Platform Evolution

  • Shape the Strategy: Partner with engineering leadership to help define and execute the roadmap for infrastructure unification, establishing modern operational standards across the entire global organization.

  • Modernize Architecture: Drive our continued evolution toward cloud-native, containerized, and highly orchestrated environments.

  • Scale Distributed Systems: Ensure our core data and messaging layers are optimized for global scale.

  • Remove Friction: Lead developer productivity engineering to drastically reduce cycle times across build, test, deploy, and observability workflows.

  • Elevate Quality: Ensure that technical decisions inherently support world-class performance, reliability, availability, and security without sacrificing developer velocity.

Talent Leadership and Team Growth

  • Grow the Organization: Coach, mentor, and elevate engineering managers and technical leaders, building a sustainable leadership pipeline within your organization.

  • Global Talent Acquisition: Drive hiring strategies to attract, retain, and diverse top-tier engineering talent.

  • Foster Collaboration: Champion a high-trust, productive feedback culture where engineers are empowered to speak up, experiment, and challenge the status quo.

Who Are You

  • Experienced Leader: 10+ years in software engineering with 5+ years managing teams (managing through managers).

  • Global Scale Mindset: Proven ability to influence and align cross-functional stakeholders across distributed teams in Australia, North America, and Europe.

  • Bias for Action: Demonstrated track record of driving complex, ambiguous initiatives from conception through production.

  • Cloud-Native & Platform Architecture: Expertise in the architecture, operation, and evolution of large-scale, cloud-native SaaS infrastructure. Proficient with containerization, orchestration (e.g., Kubernetes), and infrastructure-as-code.

  • Edge & Network Infrastructure: Hands-on experience optimizing global performance and security using modern edge platforms like Cloudflare.

  • Systems Engineering: A strong technical foundation building at scale. Ability to evaluate system design tradeoffs, conduct high-level code reviews, and identify application weaknesses.

(Pay Transparency Range: $207,000.00 - $311,000.00)

Compensation Transparency

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

About BigCommerce

BigCommerce is a software company that provides a platform for online businesses to create and manage their e-commerce websites. The company was founded in 2009 and is headquartered in Austin, Texas, U.S. Its platform allows businesses to create online stores, manage their products, process payments, and handle shipping and fulfillment. The company offers a range of plans for businesses of different sizes, from small startups to large enterprises. As of 2020, the company has more than 60,000 customers in over 120 countries. BigCommerce is a privately held company and has raised over $200 million in funding.
Learn more about BigCommerce
Size
813 employees
Market Cap
$597.2 million
Industry
Net Income
-$37.5 million
Founded
2009
Revenue
$152.3 million
NASDAQ

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