Job Description- Consistently offer professional, friendly and engaging service
- Contributing Member of the Hotel Leadership team
- Provide coaching and mentoring to Leaders and Colleagues alike, and create an environment that allows Leaders & Colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
- Direct and lead the day-to-day Spa operation ensuring all standards are followed
- Develop hotel wide wellness initiatives that target both group and transient segments
- Understanding of spa industry trends, pricing strategies, and financial management.
- Develop the Fairmont Austin Wellness membership program
- Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities
- Ensures brand (inc. Loyalty & LQA), Forbes Travel Guide, and service standards are in place, maintained, embraced, audited, improved upon and celebrated.
- Active participant and leader for all Spa/Wellness Capital & Renovation projects.
- Promote and sell customized Spa programs to conference groups and individuals to drive revenue
- Work with Hotel Sales and Marketing departments on revenue optimization and marketing
- Maintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques
- Drives retail product sales through demos, hotel activations in partnership with vendors
- Develop relationships with vendors to not only maximize sales but allow for hotel wide activations for our guests
- Create and lead the implementation of 12-month marketing plan
- Submit monthly report requirements; including business reports and treatment audits
- Ensure team members are familiar with all areas of the Spa operations, including product knowledge and retail sales
- Assist in the recruitment, development and training of all leaders and support staff
- Balance operational, administrative and Colleague needs
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
- Previous leadership experience within the Spa/Wellness field preferred
- University/College degree in a related discipline preferred
- Computer literate in Microsoft Window applications preferred
- Experience in the Hotel industry an asset
- Experience and certification in one of the Spa disciplines of fitness or therapy preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, always remaining calm and courteous
Additional InformationYour team and working environment:A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
